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Balanced scorecard related to strategic and operational cont

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How is the balanced scorecard related to strategic and operational control? Provide any examples of any balance scorecards used in the past?

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Solution Summary

Your tutorial is 435 words and explains the tie between the scorecard and strategy and how the scorecard is a control. An example of part of Bank of America's scorecard is given and a discussion about the confidential nature of most scorecards is offered.

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See attached file for the table.

The balanced scorecard is supposed to track the process against the strategic and operational goals of the firm in the four categories, financial, customer, business process, and learning & growth. In each of the four perspectives (categories), there are supposed to be key measures and targets for the initiatives related to financial, customer, ...

Solution provided by:
Carol Sargent, PhD
Education
  • BSc, University of Virginia
  • MSc, University of Virginia
  • PhD, Georgia State University
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