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    Quantitative Methods in health care

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    Please use the excel spread sheet for your answers.
    Pre and post examination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study conducted by the decision support department is shown in the excel table.
    A. Determine the observed time for the pre-post exam process
    B. Determine the normal time for the pre-post exam process
    C. Determine the standard time for the pre-post exam process, using the basic-moderate allowance for the job.
    D. Calculate the standard time for the exam process. Do you think the time spent in the outpatient clinic, without including the exam time, is reasonable? If not, what improvements would you recommend?
    Again use only the excel spread sheet below for answers.

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    Solution Summary

    For given data, observed, normal and standard times are estimated.