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Production & Operation Management

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Mrs. Jones, a robust 50 year old insurance adjuster living in the northern suburbs of Chicago has been diagnosed by a University cardiologist as having a defective heart valve. Although she is otherwise healthy, Jones's heart problem could prove fatal if left untreated. Firm research data are not yet available to predict the likelihood of survival for a woman of Mrs. Jones's age and condition without surgery. Based on his own experience and recent medical journal articles, the cardiologist tells her that if she elects to avoid surgical treatment of the valve problem, chances of survival would be approximately as follows: only a 50 percent chance of living one year, a 20 percent chance of surviving for two years, a 20 percent rate for five years, and a 10 percent chance of living to age 58. He places her probability of survival beyond age 58 without a heart bypass to be extremely low. The bypass operation, however is a serious surgical procedure. Five percent of the patients succumb during the operation or its recovery stage, with an additional 45 percent dying during the first year. Twenty percent survive for five years, 13 percent survive for 10 years and 8,5 and 4 percent survive, respectively for 15,20 and 25 years.

QUESTION: Do you think Mrs. Jones should select the bypass operation (please provide quantitative evidence supporting your opinion) and what other factors might be considered?

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Solution Summary

This solution is provided in approximately 252 words. It discusses the probability of survival years with or without the bypass surgery to determine whether the surgery is the best option.

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Describe a major global corporation a leading manufacturer

Dr. W. Edwards Deming developed 14 principles for production and operations management that came to be known as Total Quality Management (TQM). One principle is to work in teams. He advised his clients to: "Break down barriers between departments and staff areas. People in different areas, such as Leasing, Maintenance, Administration, must work in teams to tackle problems that may be encountered with products or service."
Research a leading manufacturer or a major retail or restaurant business. Analyze the company's production and operations management system and evaluate the use of teams in its production and operations management.

1. Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence.
2. Describe the company's production or operations management.
3. Describe and evaluate the company's use of teams in production and operations management.
4. Analyze and evaluate the company's ability to adjust to a major economic, environmental, or natural crisis (such as the real estate crash, financial crisis, nuclear meltdown, hurricane, flood, oil spill, etc.) and communicate effectively with their employees and customers about issues caused by the crisis.

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