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Using the enclosed survey (customer satisfaction survey for Hitachi Automotive products - enclosed), create at least 3 different hypothesis statements based on the perceived results of the survey. State both the null and alternative hypotheses for each hypothesis statement.

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Solution Summary

Using the following survey (customer satisfaction survey for Hitachi Automotive products - enclosed), create at least 3 different hypothesis statements based on the perceived results of the survey. State both the null and alternative hypotheses for each hypothesis statement.

I. BASIC INFORMATION

1. Name 2. Company Name 3. Position: 4. Phone #: 5. E-mail Address

II. WHICH HITACHI PRODUCTS DO TOU BUY?:

1. Altornators
2. Distributors
3. Starters
4. Electronic Control Units
5. Mass airflow sensors
6 Linear flow valves

III. WHICH WAREHOUSE DO YOU RECEIVE YOUR ORDERS FROM?:

1. LA Downtown
2. Oakland
3. Santa Ana
4. Inglewood

IV. WHO IS YOUR SALES/SERVICE REPRESENTATIVE?:

V. PRODUCT PERFORMANCE AND PRECEDURES:

Please check one for each question:
A = Strongly Disagree
B = Disagree
C = Neither Agree or Disagree
D = Agree
E = Strongly Agree
F = Does Not Apply
A B C D E F

1. The products perform up to my expectations.
2. My orders are received in a timely manner.
3. My orders are shipped with an acceptable fill rate.
4. My order lead times are reasonable.
5. My warranty rates are acceptable.
6. Warranties, Returns, etc are handled to my satisfaction.
7. Hitachi programs are user friendly.
8. My pricing is competitive with other suppliers.
9. The products are delivered in a clean and orderly
condition.
10. Hitachi takes a genuine interest in the appearance of
their product.

VI. CUSTOMER SERVICE:

Please check one for each question:
A = Strongly Disagree
B = Disagree
C = Neither Agree or Disagree
D = Agree
E = Strongly Agree
F = Does Not Apply
A B C D E F
1. Any issues, questions, or concerns which arise are handled
to my satisfaction.
2. Can depend on Hitachi to respond to any issues, questions,
or concerns in a timely manner.
3. The Customer Service department is friendly, helpful, and
pleasant to deal with.
4. My Sales/Service representative is friendly, helpful, and
pleasant to deal with.
5. Payment/billing issues are handled to my satisfaction.
6. My calls are answered in a quick and timely manner.
7. I'm satisfied with the customer support provided.
8. The sales/service representative is familiar with Hitachi's
complete product line.
9. Technical service is readily available when I need it.
10. When my sales/service representative, or customer service
representative, cannot answer my question there is usually
someone at Hitachi who can.
11. My sales/service representative takes a genuine interest in my
account.

VII. FUTURE FOCUS:

Please check one for each question:
A = Strongly Disagree
B = Disagree
C = Neither Agree or Disagree
D = Agree
E = Strongly Agree
F = Does Not Apply
A B C D E F
1. I can depend on Hitachi as a source for new products types
and sizes as they are introduced to the market.
2. Hitachi's recent decision to move into the manufacture of
.................... is a step in the right direction.
3. I would like to see internet based services such as internet
ordering, internet billing, etc.

VIII. OVERALL:

A = Poor
B = Fair
C = Good
D = Excellent

A B C D
Overall, how would you rate Hitachi Automotive Products?

IX. HOW DOES THE QUALITY OF OUR PRODUCTS COMPARE TO THE LAST YEAR?

A = As good as last year
B = The quality improved
C = The quality worsened

X. HOW DOES THE QUALITY OF OUR SERVICE COMAPRE TO THE LAST YEAR?