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# Anova for a Call Center

Response Time Type of Call
25.22 Fee Refund
25.01 Fee Refund
25.1 Fee Refund
24.89 Fee Refund Question
25.23 Missing Deposit Does the type of call affect the response time of the call center?
24.97 Missing Deposit Is it statistically significant?
25.07 Missing Deposit
24.81 Missing Deposit
25.18 Copy of an Item
25.01 Copy of an Item
25.16 Copy of an Item
24.85 Copy of an Item
25.18 Fee Refund
24.98 Fee Refund
25.16 Fee Refund
24.94 Fee Refund
25.12 Missing Deposit
24.84 Missing Deposit
24.96 Missing Deposit
24.85 Missing Deposit
25.01 Copy of an Item
24.92 Copy of an Item
25.07 Copy of an Item
24.92 Copy of an Item
25.24 Fee Refund
24.88 Fee Refund
25.11 Fee Refund
24.9 Fee Refund
25.18 Missing Deposit
24.86 Missing Deposit
25.04 Missing Deposit
24.79 Missing Deposit
25.12 Copy of an Item
24.97 Copy of an Item
25.03 Copy of an Item
24.88 Copy of an Item
25.14 Fee Refund
25.01 Fee Refund
25.08 Fee Refund
24.85 Fee Refund
25.13 Missing Deposit
24.94 Missing Deposit
24.95 Missing Deposit
24.78 Missing Deposit
25.05 Copy of an Item
24.95 Copy of an Item
25.07 Copy of an Item
24.84 Copy of an Item
25.2 Fee Refund
24.99 Fee Refund
25.03 Fee Refund
24.83 Fee Refund
25.14 Missing Deposit
24.95 Missing Deposit
25.01 Missing Deposit
24.82 Missing Deposit
25.13 Copy of an Item
25.01 Copy of an Item
25.04 Copy of an Item
24.91 Copy of an Item
25.17 Fee Refund
24.96 Fee Refund
25.03 Fee Refund
24.85 Fee Refund
25.09 Missing Deposit
24.87 Missing Deposit
24.97 Missing Deposit
24.83 Missing Deposit
25.13 Copy of an Item
25 Copy of an Item
24.92 Copy of an Item
24.95 Copy of an Item

#### Solution Summary

The solution uses an ANOVA to calculate the statistical significance for the response time of the call center.

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