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    problem-solving techniques

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    Address the following questions:
    ? Explain the setting, members, and purpose of the meeting?
    ? Was a structured problem-solving procedure used? If so, which one?
    ? What problems did the group encounter with their approach?
    ? Why is it important for a group to have structured procedures?

    Include the following elements:

    ? What problem-solving techniques do you know or use regularly?
    ? How do your techniques influence group decisions?
    ? What problem-solving techniques could you use when making group decisions?
    ? What may you do to develop or improve your problem-solving techniques?

    ? Be sure to reference text readings to support your reasoning.

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    The setting was a local college. Members of sociology department are brainstorming about course offerings for next semester. The group facilitator reported that they need to balance their integrity along with offerings course to draw in new students and develop a relevant curriculum. (Video)

    The group facilitator began through empowering the group remarking on how productive the last group brainstorming session was. This type of group empowerment gives the group a sense of control: "This happens when members know they have followed a procedure well, managed conflict successfully, given all members an equal opportunity to participate, and as a result have made a good decision"(as cited in the Chapter 9, p.239).

    The group is using as a problem solving structure, the brainstorming technique and appear to using more of a consensus seeking model, with a group leader facilitating the process, as thye are brainstorming ideas and the leader facilitates the process and, including pointing out when the members are getting too emotional and refocuses them to the purpose i.e. identify courses that will draw in students, etc. "Julia Wood describes a consensus decision as one "that all members have a part in shaping and that all find at least minimally acceptable as a means of accomplishing some mutual goal."5 When reached, consensus can unite and energize a group. Not only does consensus provide a way of avoiding a disruptive win/lose vote, but it also can present a united front to outsiders. The guidelines shown in Figure 9.2 should be used in seeking consensus" (Chapter 9, p. ...

    Solution Summary

    The problem-solving techniques are discussed.