What is meant by the fourth dimension?© BrainMass Inc. brainmass.com October 24, 2018, 8:45 pm ad1c9bdddf
When we look at our world, we describe objects as three dimensional.
We can see that an object has certain length, width and height.
The same for a coordinate system. We can describe any point in space with three numbers (the simplest is the x,y and z coordinates).
However things in the world are not static. Objects move from one place to another, materials can change phase (water to ice for example).
Hence when we describe a physical process, it is not enough to describe its three dimensional aspect, but also the *time ...
The Three Dimensions of the Customer Satisfaction Index
The three dimensions of CSI are:
1. Overall customer satisfaction
2. Likelihood of repeat business
3. Likelihood to recommend the company to others
What could be the 4th dimension?
Assume that the product and the brand you are looking at is Nike Sneakers.
For each dimensions defined in CSI, design at least an item to measure it.
Specify the scale types that you will use. (nominal, ordinal, interval, ratio scale)
Design a customer satisfactory survey in order to measure Customer Satisfaction Index using different types of scales.View Full Posting Details