Questions 1 - 41 are True/False
1. Ethnocentric management does not account for cultural differences in the work force.
2. International business is increasing in the United States.
3. Cultural synergy takes place when a larger culture breaks apart to form two or more separate cultures.
4. A nuclear family consists of parents, children, grandparents, aunts, uncles, and cousins.
5. Mexicans view social reciprocity as very important.
6. The Japanese educational system stresses pragmatic thinking.
7. People from countries with weak uncertainty avoidance are more likely to remain close friends in spite of differing opinions.
8. U.S. Americans place great importance on individuality and self-reliance.
9. People of Latin cultures do not place as great an emphasis on history as do people of the United States.
10. People in the U.S. are less concerned with saving face than are people in Asia.
11. The term sojourners refer to people who visit or reside temporarily in another country.
13. Maintaining ties with the home culture may cushion the shock associated with reentry.
14. The cooperative pragmatist is concerned with the outcome for all parties concerned.
15. Negotiation tactics are concerned with your counterparts comforts.
16. People of the United States tend to need less space than do people in Latin America.
17. In the Middle East, eye contact is so intense that it exceeds the comfort zone for people in the United States.
18. The Japanese use silence as a bargaining tool when negotiating with persons from the United States.
19. Latin Americans avoid negative news completely in their correspondence.
20. In many countries, the facsimile is more dependable than the mail service.
21. French laws prevent age discrimination.
22. Syntactic errors are errors in the content and meaning of words in a sentence.
23. The Japanese language teaches people to think in a non-linear mode.
24. The primary difference between an argot and a foreign language is the relationship between sounds and meanings.
25. Restricted codes involve messages that are low in predictability.
26. In most European countries, avoid a gift of carnations as they are for cemeteries only.
27. Etiquette includes manners and behavior considered acceptable in social and business situations.
28. In India, the particular caste system a person belongs to is determined by profession.
29. The general rule for business dress in most cultures is to wear jackets at all times.
30. The "Republic of China" is the official name for Taiwan.
31. Sociolinguistics refers to the effect of education on status in a culture.
32. All cultures do not share the idea of a "middle class."
33. Superstitions are treated casually in most Asian cultures.
34. One-word expressions such as "sure" and "okay" are perceived as blunt and abrupt by persons of other cultures.
35. The maquiladora program allowed the duty-free import of equipment, machinery, and materials to assemble parts of products that are then returned to the home country.
36. In Japan, the number of persons involved in negotiations is larger than in the United States.
37. Japan and the United States have a common work ethic; hard work is applauded.
38. Telling jokes is a recommended tactic to relieve tension in intercultural negotiations as people of most cultures find the same things humorous.
39. The World Court is a body of the United Nations that provides a way to settle international disagreements between countries.
40. Written business laws are also called drawer regulations.
41. A U.S. manager working in Canada may trade with Cuba even though it is illegal to do so in the United States because of the Doctrine of Sovereign Compliance.
Multiple Choice: Select one of your best answer.
42. Which of the following does not fit the typical stereotype of the Asian culture?
43. Which of the following does not illustrate a global mindset?
a. trained against surprises
b. teamwork and diversity
c. bigger, broader picture
d. balance of contradictions
44. In a geocentric multinational management practice
a. facilities are run differently by region.
b. there is a common framework with regional control.
c. all capital investments are in one country.
d. the dominant cultural group is considered.
45. Which of the following statements related to economic systems is incorrect?
a. Japan imports over half of its food supply.
b. Cuba's system involves distributing goods according to need.
c. Mexico's economy is dependent on other countries.
d. Japan's biggest export includes raw materials used in manufacturing.
46. Which of the following statements related to political systems is incorrect?
a. Morocco is ruled by a king.
b. In Japan, the emperor has the highest power.
c. Canada has a parliamentary system.
d. Voting is compulsory in Mexico.
47. Which of the following statements regarding educational systems is incorrect?
a. Most of Europe operates on a two-track system where children are assigned to either a vocational or university track.
b. In Saudi Arabia, the universities are segregated based on the social status of the student's parents.
c. In Iran, religious instruction receives more support than secular education.
d. In France, where you go to school determines your position in society.
48. Which of the following statements related to marriage and family systems is incorrect?
a. In France dating begins around age 15.
b. There is no dating in Saudi Arabia.
c. In Mexico, families tend to be small; family unity is of utmost importance.
d. Canada is generally a patriarchal society.
49. Which of the following statements best describes strong uncertainty avoidance?
a. Top managers concerned with daily operations
b. Few rules expected
c. Tolerance for ambiguity
d. Focus on decision process
50. Which of the following statements regarding work attitudes is incorrect?
a. In the United Kingdom, the only grounds for job termination are criminal behavior.
b. In Japan, 18-hour work days are not unusual.
c. Working on weekends is very common for European businesspeople.
d. Peru has one of the longest work weeks in the world.
51. Which of the following statements related to religious influences is incorrect?
a. In the United States, religious observances rarely interfere with business.
b. Muslims stop work five times a day to pray.
c. Religious beliefs may affect consumption patterns.
d. In Saudi Arabia, religious observances rarely interfere with business.
52. Which statement least represents U.S. values?
a. U.S. Americans value equality over inequality.
b. U.S. Americans value time management over leisure.
c. U.S. Americans value directness over indirectness.
d. U.S. Americans value history over planning for the future.
53. People of a polychronic system tend to
a. concentrate on the job.
b. take time commitments seriously.
c. borrow and lend things often.
d. have short-term relationships.
54. Which of the following statements regarding proxemics in the U.S. is inaccurate?
a. The personal zone is reserved for very close friends.
b. The social zone is used for most business situations.
c. The intimate zone may be entered when shaking hands.
d. Public distance is the most formal zone.
55. Which statement regarding haptics is incorrect?
a. In Thailand, it is offensive to touch the head.
b. Japan is considered a "don't touch" culture.
c. Greece is considered a "touch" culture.
d. In Latin American countries, touching between men is unacceptable.
56. Guidelines for "internationalizing" the English language include all of the following except
a. Use only the most common meaning of words.
b. Avoid slang.
c. Avoid action-specific verbs.
d. Choose words with singular rather than multiple meanings.
57. Which of the following statements regarding résumés is incorrect?
a. In France, the résumé is similar to that in the United States.
b. German hiring officials expect the résumé to be one to two pages long.
c. A photograph is not included on a U.S. résumé.
d. In Spain the résumé is in letter form.
58. Which of the following statements regarding cultural differences in correspondence is correct?
a. Germans are usually direct with bad news.
b. The Japanese avoid negative news altogether.
c. The French consider ending on a positive note very important.
d. Endings of German letters tend to be informal.
59. Which of the following topics would be a conversation taboo in France?
d. a person's work
60. Inoffensive expressions that are used in place of words with negative connotations are
61. General guidelines to follow when conversing with someone from another culture include all of the following except
a. politics is a safe topic in most cultures.
b. avoid telling jokes.
c. avoid personal questions.
d. keep the conversation positive.
62. Which statement best describes an incorrect handshake?
a. In the United States, a handshake should be firm.
b. An Asian handshake is usually gentle.
c. Germans repeat a brusque handshake upon arrival and departure.
d. A British handshake is firm and repeated frequently.
63. Which statement regarding gift giving in Japan is incorrect?
a. The Japanese open their gifts in front of the giver.
b. Japanese employees are usually rewarded with large bonuses during the gift giving seasons.
c. Do not surprise a Japanese host with a gift as it might cause the person to lose face.
d. When giving a gift to a Japanese host, avoid gifts manufactured in Asia.
64. Which statement regarding gift giving is correct?
a. Gifts of liquor or wine are suggested for an Arab.
b. Latin Americans appreciate gifts such as a knife or handkerchief.
c. Avoid giving gifts to the French until a personal relationship has been developed.
d. When dining in a person's home in Western Europe, a gift should be presented upon departure.
65. Which statement regarding dining practices is incorrect?
a. In Mexico, the main meal of the day usually takes place between 2 and 4 p.m.
b. The practice of serving a glass of water with ice at restaurants is common in most countries.
c. In France, the salad is often served after the main course rather than before.
d. Serving coffee at the end of the meal is common in most cultures.
66. Which statement regarding introductions is incorrect?
a. First names are used almost immediately by U.S. Americans.
b. The British do not address each other by first names; titles are used.
c. In Colombia, the title "Don" is added to a person's name to show respect.
d. In the Chinese culture, the surname comes first and the given name last.
67. Which statement regarding business attire is incorrect?
a. In the U.S., people dress more conservatively and formally than people in Canada.
b. In a business situation, clothing can enhance your credibility.
c. In Europe, dress is formal; jackets stay on in the office even when the weather is hot.
d. Japanese women dress conservatively and wear muted colors to the office.
68. Which statement regarding various economies is incorrect?
a. Unemployment is usually high in France.
b. Japan imports almost half of its food supply.
c. The U.S. exports more to China than it imports.
d. Mexico's main trading partner is the U.S.
69. Which statement regarding consumption practices is incorrect?
a. When eating a meal in another country, it is advisable to swallow quickly and avoid asking what it is since you are expected to eat what you are served.
b. Muslims consume alcohol along with most meals.
c. Hindus do not eat any beef.
d. People from India are often vegetarians.
70. "AsiaShock" may be described as including all of the following stages except
a. frustration with the culture including language and food.
b. unwillingness to understand the rationale behind the local ways of doing things.
c. fascination and excitement about the new culture.
d. labeling Asians as dishonest because they seem to say one thing and do another.
71. Which statement regarding stages of cultural shock is incorrect?
a. The first stage is referred to as the "honeymoon" stage.
b. During the second stage, excitement turns to disappointment.
c. During the third stage, people often cope by making disparaging remarks about the culture.
d. In the fourth phase, there is acceptance and involvement in activities of the culture.
72. Which statement regarding predeparture training methods is incorrect?
a. The multidimensional approach combines cognitive, affective, and behavioral aspects of training.
b. The self-awareness approach is also called the human relations model.
c. The intellectual model uses a variety of instructional methods such as lectures and video tapes.
d. The interaction approach uses sensitivity training or T-groups.
73. Which of the following statements regarding culture specific negotiation is incorrect?
a. Developing personal relationships is not important to the success of negotiations in Nigeria.
b. Russians see time as money; friendships are not crucial to business.
c. In India, bribery is common; and having connections is important.
d. The French expect everyone to act French when doing business including speaking the language.
74. Which of the following statements regarding negotiation with Japanese people is incorrect?
a. The Japanese use subtle and complex verbal and nonverbal cues.
b. Business meetings should be arranged by an intermediary who has a relationship with both parties.
c. Completing a deal quickly is not important to the Japanese.
d. Negotiation practices are based on keiretsu systems and are viewed as short-term commitments.
75. The Competitive Approach Negotiation Model assumes that
a. the negotiators will force the other partner to comply.
b. negotiators will consider national cultural during the process.
c. negotiators are more individualistic and persuasion oriented.
d. both sides prefer a win-win solution.
76. Which statement regarding negotiation with Germans is correct?
a. In business, Germans are typically individualistic; however, as people they are very group-oriented.
b. Having technical people as part of the negotiation team is important.
c. To a U.S. person, Germans seem very optimistic.
d. Germans feel personal relationships are an important part of negotiations.
77. The four C's of negotiation include all of the following except
d. common interest.
78. Recommended intercultural guidelines before negotiations include all of the following except:
a. Decide on your strategy.
b. Define what you want from the negotiation.
c. Discuss differences and come to agreements rather than legal settlements.
d. Research facts such as culture-specific information.
79. The U.S. antiboycott regulation
a. allows U.S. employees to respond to boycotts.
b. allows U.S. firms to ignore trade agreements with certain countries.
c. prohibits U.S. firms from doing business with countries engaged in war activities.
d. prohibits U.S. firms from refusing to do business with friendly nations or respond to a boycott.
80. Which of the following statements regarding governance structure is incorrect?
a. Market governance adds an arbitrator.
b. Bilateral governance has a strong recognition of a continuing economic relationship.
c. In Unified governance, only one party sets the terms.
d. Trilateral governance fits transactions that involve odd goods or a situation in which the establishment of the relationship is expensive.
81. Which statement about contracts is incorrect?
a. If a supplier ships unordered goods to a customer who accepts the shipment, by accepting the shipment the buyer forms a contract.
b. In the U.S., oral contracts are not legally enforceable.
c. In Japan, a contract is always open for renegotiation.
d. Having legal counsel to advise you on the proper way to negotiate contracts in individual countries is recommended.
82. The U.S. Department of Commerce offers all of the following guidelines for distributor agreements except:
a. Translations should be checked for concise meanings.
b. Settle disagreements through an arbitrator.
c. Benefits to both parties should be stated.
d. An oral agreement should conclude the negotiation.
83. Which of the following multinational management orientations considers the culture of the country in which the firm is located?
84. A business is globalized when it
a. sells in another country.
b. has a distributor in another country
c. can market its product anywhere in the world.
d. produces in another country.
85. Which of the following are examples of subgroups?
a. Jews, Christians, and Muslims.
b. Youth gangs, prostitutes, and drug addicts.
c. Senior citizens, teenagers, and babies.
d. Latin Americans, African Americans, and Asian Americans.
86. Norms are
a. learned through enculturation.
b. clarifications of rules.
c. behavioral expectations of a group.
d. unusual group behaviors.
87. Judy was telling all her friends about what happened at the conference; however, she did not tell them about the job offer she received at the conference.
a. It was wrong of Judy to not share the job information.
b. Information that Judy was willing to share with friends was hidden from their view.
c. What Judy was telling her friends was an example of frontstage culture; however, the job offer is an example of backstage culture.
d. Judy thought her friends would not want to know about the job offer.
88. Which of the following communication barriers is due to a lack of similar life happenings?
89. Which of the following is NOT a recognized area of cultural intelligence?
a. interpersonal intelligence
b. linguistic intelligence
c. spatial intelligence
d. synergistic intelligence
90. An acculturated person
a. has become part of the melting pot.
b. has become socioculturally assimilated.
c. understands his or her own culture.
d. accepts another culture's ideas.
91. Successful corporations have found that the values, beliefs, and behaviors of the parent corporation
a. do not need to be the beliefs, values, and behaviors of their offices in other cultures.
b. should be the beliefs, values, and behaviors of their offices in other cultures.
c. are the most important variables for success.
d. are unimportant variables for success.
92. The primary dimensions of culture include
a. language, physical, and knowledge.
b. language, physical, and psychological.
c. physical, environment, and nonverbal.
d. human behavior, environment, and processes.
93. A stereotype is
a. a particular definitive description of a culture.
b. invariant across all cultures.
c. a perception about a particular group.
d. not culturally based.
94. According to Axtell's research, U.S. persons have certain stereotypes of people of other nationalities. Which of the following stereotypes is INACCURATE?
a. The French are rude and chauvinistic.
b. Asians are xenophobic.
c. Italians are demonstrative and talkative.
d. The English are friendly and informal.
95. Which of the following does NOT fit the typical stereotype of persons in the United States?
b. hard working
Instructions: Match the following terms with their definition.
96. Values, ideals and beliefs that one
inherits from one's culture
97. A paragraph used to begin a bad news letter
98. Explains how social structure affects
language; speech emerges in restricted
or elaborated codes
99. Ability of a corporation to market a
product anywhere in the world
100. Family system where one man has many wives
DEFINITION (Select and match from following)Q#96-100:
I am attaching my work in a word document. If you have a standard textbook for ...
This solution addresses numerous questions about international culture both of a personal and business nature. 100 Questions with answers based on observations gathered over 20 years of living overseas and on three different continents.
Hofstede's cultural dimensions
Given PM Company's human resource diversity policy and its expectation that global sales will grow significantly in the future, how should you, as the Vice-President of International Sales, plan to manage the diverse team of managers that will be working for you? You've become familiar with Hofstede's cultural dimensions; how might they influence management decisions?
Bring this up the next time you meet with the other VPs at PM Company
Describe how global managers are able to influence management decisions despite cultural and language differences.
Identify processes and methods that can improve the behavior and attitudes of organizational members.
You have achieved great success at Physical Movement Company (PM Co.) as their Sales Manager. PM Company is a three year old, US$25 million home healthcare company, headquartered in the northeastern part of the United States. The firm creates and sells wheelchairs, walkers or other types of "mobility products" that give a person some level of mobility when they can no longer completely ambulate on their own. Recently due to an influx of inquiries about your mobility products and some very large, direct sales to customers outside your home country, you have been promoted to the position of Vice-President of International Sales, responsible for all sales outside the United States. The job sounds simple enough - just sell your great mobility products around the world! Benefits of the job include traveling globally, eating great food and shopping for bargains in your free time. Life is good!
However, after a few days in your new position you begin to realize there is more to this job than what you were previously accustomed to as a Sales Manager who sold only in your own country. Your previous job responsibilities included finding a need for your mobility products, overcoming any objections and closing the sale. You were very comfortable in this role. As you begin to call on companies around the world by phone and e-mail, you realize that the global business environment is far more complex, involves many more details, and requires much more knowledge than you ever realized! Because of the time zone differences, you are finding yourself working all the time as business is conducted 24 hours a day, 7 days a week around the world, so there is always someone you need to contact or follow-up with. No one in the company has ever sold internationally before. There are a few employees in the company who were not born in this country. They can provide some language skills and can share their cultural knowledge, but they do not have international business experience. However, you are now the global business leader for your company.
Late one night between calls to Singapore and China, you realize you need to quickly learn as much as you can about global business issues and their implications and to communicate these issues and their solutions to senior management so that together you and the company can achieve your new worldwide revenue objectives.View Full Posting Details