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Analysis of a Health Care Organization

Please help me get started with this assignment:

Part I - The Organization

Without revealing proprietary information, please describe (St. Joseph's Health Center (in about 1/2 a page).

Part II - What do you think?

In your organization there are of course groups. In about 3 pages, please explain:

Which of the following benefits (choose only one) is most salient and how does it affect the organization?

Increased creativity, problem-solving and innovation

Higher quality decisions

Improved processes

Increased quality

Improved communication

Reduced turnover and absenteeism and increased employee morale

Which of the following limitations (choose only one) is most salient, and how does it affect the organization?

Group think

Social loafing

Quality concerns



Any help will be much appreciated. Thank you.

Solution Preview


1. Please help with this assignment:

A. Part I - The Organization

Without revealing proprietary information, please describe (St. Joseph's Health Centre (in about 1/2 a page).

St. Joseph's Health Centre is a Catholic community teaching hospital providing health care services that reflect the Gospel values of respect, dignity and compassion. They are committed to fostering a healthy community for all. Working in partnership with the community, they reach out with the healing ministry of Christ to the sick, the disenfranchised and the disadvantaged.

From another source:

For more than 85 years, St. Joseph's Health Centre Toronto has lived its core values of human dignity, excellence, compassion, social responsibility and community service. Today, this community teaching hospital incorporates the Catholic tradition into its model of patient, family and community centered care. St. Joseph's has evolved into a 376 bed facility with 2,400 employees, 400 physicians and 250 much-valued volunteers. St. Joseph's programs and services reflect the needs of the communities it serves and include: Women's, Children's and Family Health; Emergency, Critical Care and Access Services; Medicine, Ambulatory and Senior's Health; Mental Health and Addictions; Surgery and Oncology Services and Laboratory and Diagnostic Imaging Services. St. Joseph's Health Centre Foundation supports St. Joseph's Health Centre in achieving its strategic plan and its tradition of providing quality health care services to Toronto's west-end communities. Gifts to the Foundation help the Health Centre to achieve its vision to be the Best Community Teaching Hospital.

From their website (more information than necessary, but it provides us with an overview to help understand the organization. You might want to use some of the information in this first section):


The History of St. Joseph's Health Centre, Toronto
In the beginning...
St. Joseph's Hospital was founded in 1921 as a result of two circumstances. The first was the need for health care in the west end of Toronto. The second was that the city fathers were interested in expropriating the Sacred Heart Orphanage's property for a new high school. Knowing that the fathers could not expropriate a hospital, the Sisters decided to transform their orphanage into a hospital.

In 1921, one wing of the orphanage was converted into a 25-bed facility and on October 19, the first patient, Mr. Cornelius Murphy was admitted to St. Joseph's Hospital. Renovations were undertaken and by 1925 St. Joseph's had become a modern 112-bed facility.

Growing to Meet the Need
The East Wing was built in 1931, raising St. Joseph's Hospital's bed capacity from 112 to 300. The addition gave the hospital modern emergency facilities and included operating rooms and obstetrical facilities.

As the decade wore on and the St. Joseph's Nursing School grew, so did their need for space. In 1935, the Sunnyside Wing West was constructed to accommodate nursing students.

It was 1939 when the Mercy Hospital for Incurables, also owned and operated by the Sisters of St. Joseph, was relocated to the property adjacent to St. Joseph's Hospital on Sunnyside Avenue.

The Expansion Continues
To cope with the increased number of patients, the Frederick Morrow Wing was opened in 1949. This brought the bed capacity up to 600 and supplied much needed administrative space.

This same year, St. Joseph's opened the first Paediatric department in any hospital in Toronto outside of the Hospital for Sick Children.

Steady Growth and Community Service
When it was 25 years old, the St. Joseph's School of Nursing was registered as an approved school under the Nursing Act of 1951, and by 1955 the Sunnyside East Wing was ready for occupancy with accommodation for 265 student nurses.

To give a snapshot view of the number of patients the hospital was serving during this time, the statistics for 1958 show 19,500 patients were admitted, and 3,500 major and 4,000 minor operations were performed.

A Time of Rapid Development
In September 1960, the Glendale Wing opened, increasing the bed capacity only slightly, but providing much needed administrative and service areas and several new departments.

The 1960s were also a time of rapid development with the addition of many new and innovative programs. In 1962, the first intensive care unit in Toronto was opened at St. Joseph's. In 1969, St. Joseph's became the first hospital in Canada to initiate total parenteral nutrition and the first in Metropolitan Toronto to establish a Pharmacy Unit Dose System.

St. Joseph's Research Foundation, the first in Toronto, was incorporated in May 1964 at the instigation to make the benefits of research available to all members of St. Joseph's staff.

Celebrating Over 50 Years of Caring
In 1971 St. Joseph's Hospital celebrated its golden jubilee, commemorating 50 years of providing health care to the west end community.

Prime Minister Pierre Trudeau visited St. Joseph's as his 1972 election campaign swung through Toronto. Trudeau addressed a group of staff and student nurses who filled the auditorium. He told the group, "Society could not exist without people caring for other people, without looking after each other." He continued to say that nurses meet ...

Solution Summary

In reference to an health care organization, this solution describes the organization and discusses such things as the benefits of using groups, creativity and the salient limitation of the organization. Supplemented with extra informative and links.