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Communication failure resulting in a negative outcome

A paper in which you describe your perception of the nature of the relationship, the communication failure, and the resulting negative outcome. Include detailed answers to the following questions:

? What communication barriers existed in this situation?

? How did the listening habits of both parties negatively affect the interpersonal relationship and, ultimately, result in a negative outcome?

? How might empathic listening have improved interpersonal communication in this situation?

? What intercultural communication barriers were evident? Consider gender, class, ethnicity, age, and so on. How could both parties have demonstrated better intercultural communication competence?

? What essential interpersonal communication behaviors could have prevented the negative outcome?

Reference at least three academic sources.

Solution Preview

I have outlined a response and provided you with some references. You will want to go over those references and read a few of the news reports and articles about Hurricane Katrina's aftermath. There are any number of ways to approach the negative communication issues in the disaster. I have actually left it broad so you can choose what you consider to be the most effective in the assignment.

The Hurricane Katrina disaster was one of the worst disasters in American history. This is despite having the most advanced communication, search and rescue, and engineering competency in the world. The world saw that in spite of having such technological advancements, it was the people, those in charge of helping and recovery, who created the most devastation to the people of Mississippi.
No one was listening. Not to each other, the victims, the people on the ground in the devastated areas. It was a failure of epic proportions that started long before Katrina arrived. A hurricane, a storm surge, a dam that was not properly maintained all contributed to the disaster. Those in control in the past and during the crisis were not communicating effectively and it cost the homes, lives, and livelihood of millions of people.

A paper in which you describe your perception of the nature of the relationship, the communication failure, and the resulting negative outcome. Include detailed answers to the following questions:

? What communication barriers existed in this situation?

Most of the communication barriers were power barriers. Different agencies and levels of government trying to oversee the same disaster, using their own methods and processes without concern for other processes made the situation more difficult. There were also issues of class and control involved in the problem. The poorest and the neediest people became trapped, while the flooding occurred in the most poverty stricken area of the region. Miscommunication is the key in these relationships and how they played out.
The state and local government had attempted to get some work done on the dam, but the federal government chose to ignore the problem as long as possible. There was a great deal of misinformation involved and some incomplete information.
The difference in language, especially dialect and terms used, could have contributed to the problem as well. The people in the New Orleans area are not only Southern, but also have a dialect that includes ...

Solution Summary

Communication failure resulting in a negative outcome is determined.

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