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Aggressiveness and Assertiveness in Conversation

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While observing your own communication patterns, or that of the people around you, can you name an example depicting whether you are more aggressive or more assertive in conversation? Describe how your approach impacted the situation.

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This solution offers brief ideas after observing one's own communication patterns or others.

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While observing your own communication patterns, or that of the people around you, I noted one customer in line at Kohls who was ...

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