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Case Study-Control Data

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I have a short case study to analyze. However, I don't know how to defend my answer properly. There is no right or wrong answer, but I need to have a valid argument to the answer. In general, a clear written explanation is enough, but if you want to use graphs, numerical examples, or anything else to strengthen your argument, that is also welcome.

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The loss of trained workers to another competitor is indeed a big loss for Control Data as it spends a large amount on the training of these computer operators.

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1. Case Study: Control Data

A large computer firm, Control Data, trains mainframe computer operators. About thirty years ago, they were encountering the following problem. Control Data provided the best training for computer operators and needed to train them for their own purposes. However, they lost a significant fraction of their trained operators to their competitors and to other firms who were anxious to have Control Data trained specialists.

Obviously, training workers who then move on to other firms, especially rivals, is not a profitable strategy. Suggest some alternative or complementary strategies that Control Data might have used to deal with the problem. How would your strategy work in the ...

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Sheetal Jain, PGDM
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  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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