Socio-Technical System Design of Knowledge Work: A Case Study
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In Bert Painter's case study attached/below, please help and elaborate on the following:
Which was more important in shaping the final outcome in Painter's case study—the organization's technical system or its social system? What STS principles discussed in Painter's case can be generalized to any project?
Describe what you see as the critical elements of both the technical system and the social system, and how they interacted over the course of the implementation. Identify what you see as the key turning points in the process, and how the resolution reflected the influence and function of each system.
Painter, B. (n.d.). Socio-Technical Design of Knowledge Work: A Case Study. Retrieved from http://www.moderntimesworkplace.com/STS_KnowledgeWork.pdf
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Solution Summary
Solution discusses the following questions of Bert Painter, Independent Consulting Social Scientist case study in Vancouver, British Columbia, Canada:
Which was more important in shaping the final outcome in Painter's case study—the organization's technical system or its social system? What STS principles discussed in Painter's case can be generalized to any project?
Describe what you see as the critical elements of both the technical system and the social system, and how they interacted over the course of the implementation. Identify what you see as the key turning points in the process, and how the resolution reflected the influence and function of each system.
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Socio-Technical Design of Knowledge Work: A Case Study
By: Bert Painter, Independent Consulting Social Scientist
Vancouver, British Columbia, Canada
* Which was more important in shaping the final outcome in Painter's case study—the organization's technical system or its social system?
What seemed most important in shaping the final outcome was BOTH the technical and social system since it was part of a "whole systems" case. Good technology is essential or required for any electronic operation, yet people in terms of the social system is equally as important. As page 4 states, Although the E-File project began as a technological innovation, organization structure changes, business process improvement, and new training programs were developed alongside the various phases of E-File system design. What do you think; does the technical or social system 'appear' more important in your view?
* What STS principles discussed in Painter's case can be generalized to ...
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