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Trouble Ticket Reporting Systems

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Search the Internet for two trouble ticket reporting systems. For each of these, consider the following:

Describe the top five categories of problems.
Within those five categories, what question occurs most frequently?
What specific conclusions can you draw from looking at your answers to these questions?

How might you help your network maintenance with your specific answers?
Do you see any advantages in any particular trouble ticket reporting system?
Compare the two different systems and present your findings in tabular format.

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Solution Summary

The expert examines trouble ticket reporting systems.

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A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a paper-based reporting system; now most are Web-based and associated with customer ...

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