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Social versus Technical Systems in Information Overload

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I am trying to define which is better technical systems or social systems in relationship to information overload in organizations in a point/counterpoint format. Could you help me find information on either stances?

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Technical systems are better in managing issues pertaining to information overload because if technology is one of the major causes of information overload, it also has the capability to address the issue. Technical systems can use various tools to reduce the stress and anxiety with information overload. Technical systems can be used by individual to customize ...

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The solution discusses use of social versus technical systems in dealing with information overload.

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