Purchase Solution

Handling conflict situation

Not what you're looking for?

Ask Custom Question

I need help addressing the following questions. Each question needs to be at least 3 paragraphs long with any supporting references that I can use to do further research.

Brian and Carrie are systems analysts with many years of systems development experience at a large firm. Jane has recently been hired as the company's first-ever process manager. She has been reviewing the company's past practices of systems development with the intent of trying to establish a formal systems development process for the company. Brian has been a long-time proponent of the waterfall approach to systems development. Carrie has been a big proponent of the iterative/incremental development approach. Both are known to be very opinionated on the tools and techniques that should be used for systems development projects and both are lobbying Jane very hard to adopt their preferred techniques.

Describe how Jane should deal with the two (2) system analysts from a technical and human resource perspective.

Explain the factors that Jane should consider in establishing a process management solution.

Assuming you have two (2) promising tools and techniques, suggest three (3) or more ways you can foster a team environment when one analyst does not get his or her way

Purchase this Solution
Solution Summary

The expert discusses effective handling of a potential conflict situation.

Solution Preview

Describe how Jane should deal with the two (2) system analysts from a technical and human resource perspective.

From a human resource perspective, Jane should handle this in a sensitive manner as she cannot afford to start a conflict on this issue between the two analysts. Hence, Jane should have a personal session with each individual and ask them to present their argument in favor of their chosen approach. In this manner, Jane would allow each individual to express their opinions freely. Further, Jane should ensure that a healthy debate takes place among all the decision makers in the form of brainstorming session, comprising of Jane, other decision makers as well as the two analysts. Each analyst should be given adequate opportunity to put forth the argument. At the same time, Jane should convince the analyst that the final decision of the panel should be accepted by both the analysts with full enthusiasm.

From technical perspective, Jane should invite each analyst to put for their arguments in favor of their approach. After the arguments have been received, Jane should conduct an extensive analysis of the ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
Recent Feedback
  • "Thank you. "
  • "Thank you"
  • "Thank you. I got 20/20 last week for my discussion you help me out with."
  • "Thank you. Great Job. "
  • "Thank you. Great Job. "
Purchase this Solution
Free BrainMass Quizzes
Excel Introductory Quiz

This quiz tests your knowledge of basics of MS-Excel.

C++ Operators

This quiz tests a student's knowledge about C++ operators.

Inserting and deleting in a linked list

This quiz tests your understanding of how to insert and delete elements in a linked list. Understanding of the use of linked lists, and the related performance aspects, is an important fundamental skill of computer science data structures.

Basic Networking Questions

This quiz consists of some basic networking questions.

Java loops

This quiz checks your knowledge of for and while loops in Java. For and while loops are essential building blocks for all Java programs. Having a solid understanding of these constructs is critical for success in programming Java.

View More Free Quizzes
Related BrainMass Solutions

  • Matrix Measuring Conflict Handling Modes

    537324 Matrix Measuring Conflict Handling Modes Describe how and why a matrix measuring conflict handling modes can be used by mediators to assist in managing conflict created within meetings. 320 word essay with reference.

  • Intercultural Management: Conflict

    This type of conflict resolution generally involves handling the issue in ways that are not direct, so as to avoid any further conflict or confrontation from the conflict resolution process.

  • challenges and benefits of a group and team conflict

    It is also a challenge for the group leader or mediator handling the conflict to bring the team members together for resolving the conflict and establish clear communication channels or dialogue among the group members involved in the conflict, especially

  • How to Handle Conflict

    590663 How to Handle Conflict How an individual handles conflict reflect his/her attitude, maturity level and self confidence. What are the five basic rules to follow when handling conflict and how would you apply them in a situation at work?

  • What are some conflict handling techniques and when appropriate to use?

    1759 Conflict handling techniques and when appropriate to use A discussion about different conflict handling techniques. Please provide solution in table format in Word.

  • dealing with conflict, challenges of group communication

    By adopting this approach, I am always very effective in terms of handling conflict in my organization.

  • Conflict

    Handling a specific conflict situation scenario is discussed in the solution.

  • Employees' Misuse of Work Time

    This is a win-win situation.

  • Professionalism in the Workplace

    Discussing handling employees whose friendship has turned negative in the workplace.

  • The Battle Between German Auto Makers

    The more conservative approach in Piech's handling of the conflict has achieve Greater results in the end, and he now heads both VW and Porsche, as a result if Wiedeking's aggressive handling of the situation.

View More Related Solutions