Explore BrainMass

Handling conflict situation

I need help addressing the following questions. Each question needs to be at least 3 paragraphs long with any supporting references that I can use to do further research.

Brian and Carrie are systems analysts with many years of systems development experience at a large firm. Jane has recently been hired as the company's first-ever process manager. She has been reviewing the company's past practices of systems development with the intent of trying to establish a formal systems development process for the company. Brian has been a long-time proponent of the waterfall approach to systems development. Carrie has been a big proponent of the iterative/incremental development approach. Both are known to be very opinionated on the tools and techniques that should be used for systems development projects and both are lobbying Jane very hard to adopt their preferred techniques.

Describe how Jane should deal with the two (2) system analysts from a technical and human resource perspective.

Explain the factors that Jane should consider in establishing a process management solution.

Assuming you have two (2) promising tools and techniques, suggest three (3) or more ways you can foster a team environment when one analyst does not get his or her way

Solution Preview

Describe how Jane should deal with the two (2) system analysts from a technical and human resource perspective.

From a human resource perspective, Jane should handle this in a sensitive manner as she cannot afford to start a conflict on this issue between the two analysts. Hence, Jane should have a personal session with each individual and ask them to present their argument in favor of their chosen approach. In this manner, Jane would allow each individual to express their opinions freely. Further, Jane should ensure that a healthy debate takes place among all the decision makers in the form of brainstorming session, comprising of Jane, other decision makers as well as the two analysts. Each analyst should be given adequate opportunity to put forth the argument. At the same time, Jane should convince the analyst that the final decision of the panel should be accepted by both the analysts with full enthusiasm.

From technical perspective, Jane should invite each analyst to put for their arguments in favor of their approach. After the arguments have been received, Jane should conduct an extensive analysis of the ...

Solution Summary

The expert discusses effective handling of a potential conflict situation.