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Forensic Accounting: Shortchanged customer; chain of custody

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1. What should a company do when a customer claims to have been shortchanged by a company cashier?

2. Why is the chain of custody part of the audit trail?

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Solution Summary

The expert examines shortchanged customer and chain of custody for forensic accounting.

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ANSWERS

NOTE: IN the OTA's own words in accordance with BM rules

Question 1
When a customer claims that he has been shortchanged by a company's cashier, immediately give the customer the amount he claims he was shortchanged for. This is to prevent the customer from farther complaining ...

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