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Analyze the customer or client expectations for your current employer or department. If you are not currently employed you may analyze an organization in an industry or field where you might like to be employed. Respond to the following questions:

What are the customer or client needs or expectations?
What operational systems are used?
What total quality management processes or systems are used?
To what extent are total quality processes employed?
How do these systems or processes enable organization to meet customer or client needs?

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Analyze the customer or client expectations for your current employer or department. If you are not currently employed you may analyze an organization in an industry or field where you might like to be employed. Respond to the following questions:

What are the customer or client needs or expectations?
The company that I work for makes molded plastic toys. The company sells these toys through distributors to retailers. The real customers are the children who buy the toys at the shops.
The expectation of the children is to see on the shelves toys that appeal to them. They like toys that are characters of children's films, theme parks, comic books, and computer games. The expectations of the children are driven not only by the media they have been exposed to recently, but also the choices of their friends. The children have a need to have toys that resemble their favorite characters.

What operational systems are ...

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This answer provides you an excellent discussion on Global operations management

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Sun Micro Systems Strategy Implementation

I understand you can't do the work for me, but can you give me guidance on SFAS, IFAS and EFAS tables for Sun.com and guide me to strategic alternatives and recommendations.

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Research the Sun Micro Systems site (http://www.sun.com/aboutsun/investor/rss/index.jsp).
Using your readings, the Library, and the Internet, and any additional resources necessary, you are being asked to complete the following sections of a Strategic Audit (See examples starting on page 78 and pages 179-185 following appendix 11.C):

1. Analysis of Strategic Factors. Since you are aware that your analysis of strategic factors or SFAS (Strategic Factor Analysis Summary) is based on IFAS and EFAS tables, and since we will need to understand your choices, you are required to submit the three tables in Excel format in one separate file from your written Word assignment. No submission of an Excel file or submission of a table in a Word file will cause you to lose half of the points of this assignment. No comments are needed on the IFAS and the EFAS tables, but comments are needed on the SFAS table, which is the foundation for this assignment (You will submit one Excel file that will include three separate sheets, one for the IFAS, one for the EFAS and one for the SFAS). As a reminder, two files are to be submitted: One Excel file (counting for three pages) and one Word file (five to seven pages double-spaced). You will be graded on your knowledge of the software and math in building the MS Excel tables, and on your ability to communicate in writing and present your arguments.

2. Strategic Alternatives and Recommended Strategy Here you will be graded on your ability to analyze economic, socio-cultural, political-legal, technological, and financial data to justify your available strategies and the one(s) you recommend.

3. Implementation: Describe the implementation of the strategy(ies) you recommended.

4. Evaluation and Control How do you evaluate the performance of your implemented strategy(ies)? For a sample outline of a Strategic Audit, review examples starting on page 78 and appendix 11.C.

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