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operational systems

Analyze the customer or client expectations for your current employer or department. If you are not currently employed you may analyze an organization in an industry or field where you might like to be employed. Respond to the following questions:

What are the customer or client needs or expectations?
What operational systems are used?
What total quality management processes or systems are used?
To what extent are total quality processes employed?
How do these systems or processes enable organization to meet customer or client needs?

Solution Preview

Analyze the customer or client expectations for your current employer or department. If you are not currently employed you may analyze an organization in an industry or field where you might like to be employed. Respond to the following questions:

What are the customer or client needs or expectations?
The company that I work for makes molded plastic toys. The company sells these toys through distributors to retailers. The real customers are the children who buy the toys at the shops.
The expectation of the children is to see on the shelves toys that appeal to them. They like toys that are characters of children's films, theme parks, comic books, and computer games. The expectations of the children are driven not only by the media they have been exposed to recently, but also the choices of their friends. The children have a need to have toys that resemble their favorite characters.

What operational systems are ...

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This answer provides you an excellent discussion on Global operations management

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