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Government bureaucracy

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The case study was:
Describe and evaluate a personal experience with government. What are the strengths and weaknesses of the process?
What suggestions would you make for improvement?

This solution provides a practical governmental interaction that many people have likely endured; being summoned to serve jury duty. The example explains how the personal experience went, with suggestions on how to make the process better. This solution is over 150 words.

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For the majority of registered voters, there is a possibility of being summoned for jury duty. Depending on the state one resides in, the process of how to report for duty can vary. In Washington state, several counties permit jurors to request an excuse from duty and also to report availability. A personal experience with such a system was a job-related conflict which permitted the juror's availability to serve. The county permitted excuse ...

Solution Summary

Customer service should be imperative to government agencies just as it is with "traditional" businesses that provide a product or service. During the Presidential elections in 2012; there was a popular platform of government "hearing" what the majority, or "99%" want. Changing anti-government sentiment can often occur by how the public ("customers") are treated.

See Also This Related BrainMass Solution

Bureaucracy and Government and For Profit Organizations

Government organizations tend to seem more bureaucratic than for-profit organizations. Could this partly be the result of the type of control used in government organizations? Explain.

What is the harm in being bureaucratic? Private companies operate under much and needless control according to the whims of the man at the top. They also function under various kinds of control - both owners as well as governmental. And yet they are able to falsify their accounts and financial statements. If it is revealed they immediately run to the government for help on the grounds that if the company fails so many workers will be rendered un-employed. This virus may spread to other organizations and then the government is blackmailed into diverting tax payers' money in helping them survive and retain employment situation.

Exactly the same thing happened on the on set of economic decline during President Bush's regime when he was forced to bail out automobile industry, major banks, construction companies etc. Where was the efficient control of dynamic stakeholders of these organizations?

On the whole it is a myth that private organizations run more efficiently than government. Bureaucracy must be regarded as a form of management set up. Many a bureaucrats have proved themselves outstanding business leaders and manager.

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