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good-news and a bad-news letter

Describe the different strategies and techniques used in writing a good-news letter and a bad-news letter.
Provide an example of bad news you might have to deliver in a letter.
Explain which bad-news technique you would choose for this type of letter.

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Letter Writing Techniques

Describe the different strategies and techniques used in writing a good-news letter and a bad-news letter.

In case of a good news-letter what actually is present is stressed. The positive aspect of service/product is emphasized. In a good-news letter unpleasant facts are avoided and the letter should open with action. The placement of good news is prominent. It must appear in the beginning and the end of the letter. The good news letter must demonstrate enthusiasm, positive emotions and improved prospects for the future. If it is a commendation letter there should be appreciation about the achievements of the person, focus on the success and good wishes for the future.

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Solution Summary

Good-news and a bad-news letter are discussed in great detail in this solution.

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