Purchase Solution

good-news and a bad-news letter

Not what you're looking for?

Ask Custom Question

Describe the different strategies and techniques used in writing a good-news letter and a bad-news letter.
Provide an example of bad news you might have to deliver in a letter.
Explain which bad-news technique you would choose for this type of letter.

Purchase this Solution

Solution Summary

Good-news and a bad-news letter are discussed in great detail in this solution.

Solution Preview

Letter Writing Techniques

Describe the different strategies and techniques used in writing a good-news letter and a bad-news letter.

In case of a good news-letter what actually is present is stressed. The positive aspect of service/product is emphasized. In a good-news letter unpleasant facts are avoided and the letter should open with action. The placement of good news is prominent. It must appear in the beginning and the end of the letter. The good news letter must demonstrate enthusiasm, positive emotions and improved prospects for the future. If it is a commendation letter there should be appreciation about the achievements of the person, focus on the success and good wishes for the future.

In ...

Purchase this Solution

Free BrainMass Quizzes
Lean your Process

This quiz will help you understand the basic concepts of Lean.

Understanding the Accounting Equation

These 10 questions help a new student of accounting to understand the basic premise of accounting and how it is applied to the business world.

Organizational Behavior (OB)

The organizational behavior (OB) quiz will help you better understand organizational behavior through the lens of managers including workforce diversity.

Cost Concepts: Analyzing Costs in Managerial Accounting

This quiz gives students the opportunity to assess their knowledge of cost concepts used in managerial accounting such as opportunity costs, marginal costs, relevant costs and the benefits and relationships that derive from them.

Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.