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Emotion and Conflict in Role Play Case Study

Read the below meeting and explain..."How is emotion contributing to this conflict?"

* Jane: As you know, today's agenda deals with our program planning for the next year. Obviously, if we are to undertake the career development project, we will have to evaluate workloads on all our projects. I would also like expressions of interest in which parts of the career development project each of you would like and ideas on what type of team should be established to manage its development. As we talk, please keep in mind not only your own interests but also the strengths and overall workloads of each of your individual staffs.
* Denise: Jane, this issue is troublesome for us as a group. We all want the career development program to work, but we know it takes one lead person, not all four of us working independently.
* John: Denise is right. One of us has to head up the group and be responsible for the lead. I guess I should say right now that I want to take that lead responsibility. I have worked with the largest group (manufacturing) in all AMEX and believe that experience qualifies me for developing a program that reaches large numbers of diverse people. My manufacturing folks represent almost 6,500 of our total employment.
* Denise: (In a tense voice) I don't think we should be declaring who wants the job until we decide how the project might ideally be developed with all our other responsibilities.
* Roger: Well, I think we need to get down to facts. Neither Jill nor I have the experience to lead the project and we know it. Everyone knows the lead job is between Denise and John. We can't really divide the other work and decide how we can support the project until we choose a leader.
* Jill: Roger is right. I would love to lead the project but with about five years more experience.
* John: Well, I just stated that I want the lead job and that I think my experience is best suited to the job. What do you think, Denise?
* Denise: I think this is an unprofessional way for us to be entering into this decision. After all, the final decision is Jane's and she should not be forced to choose this way. Her agenda was a discussion of project assignments, not announcing who would take the lead assignment. Isn't that right, Jane?
* Jane: Yes, that was the agenda, but I am not averse to hearing what each of you really wants to do. Denise, how do you feel about the lead role?
* Denise: How do I feel? How can you ask me that? I am the senior member of this team. Everyone expects me to lead this project. If I don't get the job it will be a slap in the face. Sure, John has done a great job in manufacturing, but what about the management programs? They may reach fewer people, but the people they do reach drive the entire company. What about that experience? Frankly, I resent being put on the spot. This issue is not for general discussion. It is (to Jane) your responsibility to make that decision.
* John: Denise, you are doing it again. I have never raised this point before, but you just won't confront things openly. Sure, you have a good record, but I am willing to say openly that I want the job, not just expect someone to hand me the assignment. It is too important to give it to someone just because they expect it.
* Jane: Wait a minute, you are both out of line. We are going to adjourn this meeting right now and I will see both of you individually later in the day. We will meet again as a staff tomorrow morning.
* Denise: (Under her breath as she leaves the room) This career development project is already ruining some careers.

Solution Preview

Hello. I provide the following to assist you.

Emotion contributes significantly in this scenario of conflict. It seems that each team member has different views about how the program should work. Further, at least two of the team members seem to want to take the lead of the project, as opposed to working together.

Once John speaks up about his desire to lead, and promoting his qualifications, and the fact that he heads one of the larger departments, this causes other individuals to become ...

Solution Summary

This solution provides an explanation of how emotion contributes to conflict.