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    Business Management- Best Practices

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    Your organization's customer service department is interested in looking at "best practices" through a benchmark process.
    Write a memo to the director of customer service (telephone call center) that answers the following:
    Describe the benefits of benchmarking in determining the best practices for a company.
    Which 1 or 2 benchmarking tools would you recommend for this department, and why?

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    Solution Preview

    Step 1
    The header of the memo will be:
    TO: Director of Customer Service
    FROM: Jack Andrews.
    DATE: April 6, 2014
    SUBJECT: Benchmarking benefits and tools recommended.
    Step 2
    The body of the memo will have the following:
    This memo describes how the benchmarking process will benefit our telephone call center. Also, two tools of benchmarking are recommended.
    The office is required to receive and transmit a large volume of requests by telephone. Our company has inbound call center that is operated by a ...

    Solution Summary

    This solution explains the importance of benchmarking in a phone call center. The sources used are also included in the solution.