Explore BrainMass
Share

Business Management- Best Practices

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

Your organization's customer service department is interested in looking at "best practices" through a benchmark process.
Write a memo to the director of customer service (telephone call center) that answers the following:
Describe the benefits of benchmarking in determining the best practices for a company.
Which 1 or 2 benchmarking tools would you recommend for this department, and why?

© BrainMass Inc. brainmass.com October 25, 2018, 9:33 am ad1c9bdddf
https://brainmass.com/business/strategy-and-business-analysis/business-management-best-practices-578111

Solution Preview

Step 1
The header of the memo will be:
TO: Director of Customer Service
FROM: Jack Andrews.
DATE: April 6, 2014
SUBJECT: Benchmarking benefits and tools recommended.
Step 2
The body of the memo will have the following:
This memo describes how the benchmarking process will benefit our telephone call center. Also, two tools of benchmarking are recommended.
The office is required to receive and transmit a large volume of requests by telephone. Our company has inbound call center that is operated by a ...

Solution Summary

This solution explains the importance of benchmarking in a phone call center. The sources used are also included in the solution.

$2.19
See Also This Related BrainMass Solution

Critique best practices in the areas of technology planning, personnel motivation & risk

Paper in which you critique best practices in the areas of technology planning and development, technology personnel motivation and employee improvement programs, and technology risk management. Based upon your critique, you will develop metrics that could be used to evaluate these areas.

Find five peer-reviewed articles detailing best practices in technology planning and development. Provide a brief summary of the five best practices, identify an organization using each best practice, and evaluate the strengths and weaknesses of each best practice. Based on these five best practices, create metrics that could be used to evaluate an organization's technology planning and development processes.

Find five peer-reviewed articles detailing best practices in technology personnel motivation and employee improvement programs. Provide a brief summary of the five best practices, identify an organization using each best practice, and evaluate the strengths and weaknesses of each best practice. Based on these five best practices, create metrics that could be used to evaluate an organization's technology personnel motivation and employee improvement programs.

Find five peer-reviewed articles detailing best practices in technology risk management. Provide a brief summary of the five best practices, identify an organization using each best practice, and evaluate the strengths and weaknesses of each best practice. Based on these five best practices, create metrics that could be used to evaluate an organization's technology risk management procedures.

View Full Posting Details