Explore BrainMass
Share

Explore BrainMass

    quality management tools for business process improvement

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    What are some quality management tools that can be used for business process improvement? In what situations would each be used?

    © BrainMass Inc. brainmass.com October 9, 2019, 6:22 pm ad1c9bdddf
    https://brainmass.com/business/quality-management/quality-management-tools-for-business-process-improvement-86529

    Solution Preview

    Hi there,

    Some quality management tools are as follows:

    Flowcharts:

    Flowcharts are maps or graphical representations of a process. Steps in a process are shown with symbolic shapes, and the flow of the process is indicated with arrows connecting the symbols. Computer programmers popularized flowcharts in the 1960's, using them to map the logic of programs. In quality improvement work, flowcharts are particularly useful for displaying how a process currently functions or could ideally function. Flowcharts can help you see whether the steps of a process are logical, uncover problems or miscommunications, define the boundaries of a process, and develop a common base of knowledge about a process. Flowcharting a process often brings to light redundancies, delays, dead ends, and indirect paths that would otherwise remain unnoticed or ignored.

    When to use a flowchart:

    * Use it when ...

    $2.19