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Project Management Control Issues

I have searched for project management control issues and have only found aticles directed toward control charts, etc. Can you help answer the question: Identify project management control issues?

Project Management control issues can be a number of things. The reason why it points to control charts is because the charts are used to help pinpoint where and what the control issues are. Not being able to identify control issues can cause loss of product, decrease in productivity and also financial loss just to name a few.

Control issues that one came run across in a financial business is fraud, quality of service to customers and information not received in a timely manner or even an issue that has arisen such as a missing deposit and the request is inputted incorrectly or some of the information was omitted in order to accurately process the missing deposit.

Therefore, management must take a look at how to effectively control projects/processes that are being done within a company. Sometimes this means that the entire process must be changed and/or a specific part of the project must be observed. This is where control charts come in and can help management take a closer look at the issue or process that is causing non-productivity. In some instances, improvements may require a manager signing off the process or coaching the associate that is slowing that process down in an effort to increase productivity.

Solution Preview

This is just one of many definitions of Project Control Management

1. Project control is that element of a project that keeps it on-track, on-time and within budget. ... is essential in ensuring that the key issues of cost, time, Project Management tries to gain control over variables such as risk. ...
en.wikipedia.org/wiki/Project_management - 99k - Cached - Similar pages

Project Management control issues can be a number of things. The reason why it points to control charts is because the charts are used to help pinpoint where and what the control issues are. Not being able to identify control issues can cause loss of product, decrease in productivity and also financial loss just to name a few.

Being that I have worked in a financial institution call center for over 10.5 years, I have come to know that even the smallest insignificant issue can become a big issue and cause major frustration within a business environment.
Control issues that one came run across in a financial business is fraud, quality of service to customers and information not received in a timely manner or even an issue that has arisen such as a missing deposit and is inputted incorrectly and can slow a process down.

Here are two examples to help you with putting this in perspective.

Example 1

The first example is a missing deposit. These can happen quite often if the person taking the deposit accidentally hits the incorrect account number or the ATM machine decides to malfunction at any given moment.

If an associate is not trained properly on how to handle these requests, the customer's deposit can be delayed anywhere from 3-10 business days. Specific information must be put into the request from the deposit ticket in order for the deposit to be found. Failure to do so can cause the customer not to make their bills on time or items posting against negative funds causing overdraft ...

Solution Summary

This solution gives specific information on the types of issues that management can come across internally. The solution gave two examples of control issues in a financial institution. These were a missing deposit and an address change. It depicted the lack of control regarding the inputting of incorrect or unclear service requests which delayed process times.

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