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    A number of your clients seem to be abusing the change request process. You have seen an increase in the number of frivolous requests. From a process point of view, what might you do?

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    We can do the following things to control the number of frivolous requests:
    1) Restrict the number of clients who can submit a change request. This will cut down on the number of requests because fewer people will now be authorized to submit change requests.
    2) We can also make the change ...

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