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Just a bit of a background, we have been doing an ongoing assignment with a "project" in which I am the project manager and the typical Design engineer is out and we have two part time substitute engineers in that place.

The first set of the new product is scheduled to ship next week as part of a large-scale promotion. Fred, the product engineer, just came to you looking panicked. He was holding the box in which the product is shipped to the home sales representatives. (The packages going to the end-consumers will be inside the boxes.) He pointed out a blatant spelling error in the outer packaging. He is appalled at this error and feels that this will significantly reduce the quality of the product. Henry threatens to take the error to the CEO of Winsome if you don't promise him that the error will be fixed before any product is shipped next week.

This is the final packaging; the preliminary designs were signed off by Fred, you, and some others weeks ago. When you looked at those designs, you notice that the same mistake is there and no one caught it. You also notice that the picture used is no longer the most current picture of the product; this is due to some last minute production problems that resulted in some changes to the shape and color of the lids.

You start to write up a discussion document you can bring to your regular status meeting tomorrow afternoon.

Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢What is the requested change? (Note: There may be more than one change.)
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢What is the severity of this change?
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢How does it impact each of the project parameters (scope, quality, risk, schedule, etc.)?
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢What are at least 3 possible courses of action?
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢What are the implications of each course of action?
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢What is your recommendation?
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢How will you respond to Henry's threat?
Also discuss the following deeper issues:

Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢What are the ethical ramifications for you as project manager regarding quality issues in your work or product? (Consider this both toward your client and toward the consumer.)
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢When could quality issues become legal issues in project management?
Ã??Ã?¢Ã?¢?Ã?¬Ã??Ã?¢How do you, as a project manager, resolve or prevent ethical and legal issues of quality?

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The response addresses the queries posted in 689 words with references.

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The response addresses the queries posted in 689 words with references.
//The following paragraph explains the meaning of packaging and the error that was faced by our company while delivering its product to the customers. Here, we will discuss importance and objectives of packaging.//

Packaging of a product is crucial, as it is the first thing that a consumer notices about a product. The basic objective of the packaging is product protection and information transmission. There are number of errors that can occur in the packaging of the product. The problem faced by our company was the error of spelling mistake. This error can create a big problem, as the basic aim of the package, i.e. information transition, is not fulfilled due to this error. The changes that can be requested in order to avoid this error in future include installation of word processor programs which automatically check the spelling. Uses of bar codes are also used, so that all the shipment details are automatically printed by just entering the bar code (Lock, 2007). The software helps in automating the process and neglecting the ...

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Ashish Sharma, MBA (IP)
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  • MBA (IP), International Center for Internationa Business
  • BBA, University of Rajasthan
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