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Systems Analysis

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Systems analysis is the second phase in the systems development life cycle. In the prior phase, systems planning, you prepared a feasibility study and proposed a broad solution to problems you identified. In the systems analysis phase you will develop a model of your proposed system. This phase applies modeling techniques such as requirements modeling, data and process modeling, and object modeling. The goal of this step is to build a solid foundation for the design phase of the project.

For this project, you will prepare a System Requirements document using MS Word. The document should include the following:

A business letter introducing the contents of this document and summarizing any changes made from the feasibility study
A description of the resources required for the project and how they will be utilized
A visual representation of the system including its constituent components (you should use a drawing program and embed the graphic into your document or use MS Word's drawing capabilities)
A discussion of the analysis performed and the conclusions reached
A summary of the system requirements for the project, including cost estimates

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Solution Summary

Develop a Systems Analysis

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Case analysis for Easycar.com: Strategic service system design

See attached case study for Easycar.com: Strategic service system design

Prepare a brief overview of the case and, more importantly, the issues that it raises. You should come up with your own perspectives on the case.

1. What are the characteristics of the car rental industry? How do these characteristics influence the design of service delivery processes in this industry in general?

2. EasyCar obviously competes on the basis of low price. What does it do in operations to support this strategy?
How would you characterize the level of service quality that easyCar provides?

3. Is EasyCar a viable competitor to taxis, buses, and trains as Stelios claims? How does the design of its operations currently support this form of competition? How not?

4. What are the operational implications of the changes made by EasyCar.com in the last year?

5.How significant are the legal challenges that easyCar is facing? What is your assessment of the likelihood that easyCar will be able to realize its goals for 2004?

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