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Causes of Failures: Project Management

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1. It has been said that systems fail when system builders ignore "people" problems. Why might this be or not be so?

2. How should information systems projects be managed?

3. Should producers of software-based services be held liable for economic loss suffered when their systems fail?

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Solution Summary

This solution answers three key questions. The first question deals with the causes of failure of projects, and the role of ignoring people problems while building systems in this failure. The second part of the solution explores how information systems should be managed in an organization. The third part of the solution explores whether software-based services should be held liable for economic loss suffered when systems fail.

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1. It has been said that systems fail when system builders ignore "people" problems. Why might this be or not be so?
Solution:
Systems are likely to fail when system builders ignore "people" problems. The success of a system and its acceptance depends ultimately on the people using the system. While a system may meet the functional requirements of an organization, its acceptance or rejection would ultimately depend on the people using the system. There are several factors that might influence the decision of people using the system including user involvement, management support, and change management strategies (Laudon & Laudon, 2006)..
The users or people using the system need to be an integral part while designing the system. In this way system builders would be able to understand the concerns of the people using the system, as well as motivate them to be use the system effectively. The support of management is also an essential part for the successful deployment and use of a system. Often systems fail as there is lack of management support and initiative due to which there is lack of interest among the users as well. Finally, new systems are likely to face resistance ...

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