Balancing Productivity with Quality
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What factors need to be considered when balancing productivity with quality in a service organization?
What are the consequences of focusing on only one factor?
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Solution Summary
This solution of 353 words discusses what needs to be considered when balancing productivity with quality in a service organization, as well as the consequences of only focusing on one factor.
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What factors need to be considered when balancing productivity with quality in a service organization?
A service organization relies on the performance of employees for customer satisfaction. Without a product to sell, the employees are the determinants of success of a service company. It is true that the company should have good technology, equipment and sources but it will still come down to employee performance.
Specific factors to be considered for balancing productivity and quality are costs and ...
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