Number 1 Please provide two peer reviews in a substantive manner.
With the world ever changing from outsourcing jobs, to newer and faster technology being implemented in every aspect of a company, the job of managers is to be able to react and manage efficiently regardless what happens. Daft (2009) states that the four types of changes that managers can focus on to stay competitive in their market. The types include technology, product and service, strategy and structure, and culture changes each of which are interdependent of each other.
Diversity in the workplace is a cultural change and is a major one for the 21st century. When dealing with a diverse workforce the focus is, ââ?¬Å"to get from a diverse work force the same productivity we once got from a homogeneous work forceââ?¬Â? without making any drastic changes. (Barrett, 2005) This is hard to do being that the standards for one country might be drastically different than another based on the countryââ?¬â?¢s culture and laws, management must take these into consideration and adapt. This doesnt mean that every store has to be different on the contrary having a uniformity of certain aspects of a company helps dealing with a diverse work place.
Being that these four changes are interdependent cultural change may cause another change, but change in technology can cause the other three changes. The largest challenge to both large and small companies is to stay updated with innovative technology. Since the beginning of the 21st century technology has constantly changed, causing organizations to continually adapt and update to stay competitive. The challenge associate with this is deciding if the new technology is worth the cost of integrating it. ââ?¬Å"Many traditional managers feel particularly awkward in todayââ?¬â?¢s technology-driven workplace. Organizations have been engulfed by information technology that affects how they are designed and managed.ââ?¬Â? (Daft, 2009, p.9) A managerââ?¬â?¢s job is to implement this new technology, while adapting to the changes that are associated with it. A few of the challenges face include the implementation of the technology rearranging a companyââ?¬â?¢s strategy, how the country's laws might hinder the implementation of the new system, or deciding how and where to use this technology to perform a service faster and more efficiently.
Barrett, G.J. (2005). Managing diversity. In C.J. Mann & K. Gotz (Eds.), The development of management theory & practice in the United States, (pp. 117-138). Boston: Pearson.
Daft, R. L. (2009) Organizational theory and design, Mason, OH: Cengage.
Number 2: Please provide two peer reviews in a substantive manner.
Since, the beginning of time one of the major questions that professionals have asked, but have yet found a concrete answer to is ââ?¬Å"how to manageââ?¬Â?. Everyone has a different perspective and answers vary depending on individual personalities, but environmental factors consistently change in which alters the business atmosphere and the way professionals manage. Administrators focuses on two types of changes incremental which includes advancing a current structure and radical changes in which includes introducing new products, strategies, objectives, etc (Daft, 2009). Management must adjust their tactics conductively to the changes in the environment. For example culture in the workforce is continuously becoming diverse. Managers must accommodate for these changes by creating a work environment that makes all employees for different backgrounds feel comfortable in order to gain the upmost productivity. Also, since the beginning of the 21st century more women are in the workforce and are not just stay at home mothers anymore. Management has created day care centers from within and offered maternal leave to employees to accommodate these individuals.
The idea that there is only one right way to manage people is a historical perspective of ââ?¬Å"how to manageââ?¬Â?. In the book ââ?¬Å"Management Challenges for the 21st Centuryââ?¬Â? Peter Drucker suggest that different people need to be managed differently, but he replaces the old belief with a new assumption that says: "One does not Ã?«manage' people. The task is to lead people. The goal is to make employees productive and focus on specific strengths and knowledge of each individual (Lauer, 2008)." Though this might sound simple enough it becomes difficult with all the changes in the business environment such as social and political realities, global competitiveness, shifts in the distribution of disposable income, technological transformation, etc. ââ?¬Å"Modern organizations also struggle with staffing challenges stemming from increased knowledge work, labor shortages for technological based jobs, competition for applicants in the general workforce, and workforce diversity (Polyhart, 2006).ââ?¬Â? Another concern management in the 21st century faces is understanding the global market. Management needs to comprehend what shifts the global business environment and how these changes need to be addressed through management skills. This becomes difficult with the rapid changes and the unpredictability of environmental factors.
Daft R. L. (2009) Organizational Theory and Design, Mason, OH: Cengage.
Lauer, C. (2008, June 08). Management challenges for the 21st century. Bloomburg Businessweek . Retrieved form http://www.businessweek.com/managing/content/apr2008/ca20080415_859407.htm
Ployhart, R. (2006). Staffing in the 21st century: New challenges and strategic opportunities. Journal of Management, 32, 868. Retrieved from http://jom.sagepub.com/content/32/6/868.full.pdf html
Reacting and Managing Efficiently
This assignment is written in a scholarly manner. It covers the idea of managers reacting and managing efficiently and what aspects affect accomplishing that. The paper states the four types of changes as technology, product and service, strategy and structure, and culture changes as ââ?¬Å"interdependentââ?¬Â? meaning ââ?¬Ë?unable to exist or survive without each other.ââ?¬â?¢ Although, there are instances of this in the business world, they are individual entities all their own. For example, an organization may have the best quality ââ?¬Å"productââ?¬Â? and highest ââ?¬Å"serviceââ?¬Â? in lieu of poor technology within the company because the sales and engineering departments are doing their jobs. Could improving technology make the quality and service a phenomenal aspect of the company? Most certainly, but to say the four ...
Approx 780 words and 2 references
Understanding 21st century developments - CRM (Customer Relationship Management)
Read this article, posted online, about an American Airlines employee who was fired. The author of this article suggests the employee was just being "engaging."
Robles, Patricio. American Airlines Fires an Employee for...Customer Engagement.
Based on what you know about CRM, what are your views on this article.
(1) Was the employee truly engaged or was he overstepping?
(2) Based on readings of fairness, do you think the employee was fair to the customer? And was the company fair to the employee?
==> Demonstrate understanding of 21st century developments on CRM
==>Take a strong position (not wishy-washy)
==>Avoid repeating definitions
==>Evidence of use of required references and background materials (necessary for a grade of "B" or higher)
==>Few quotes and absolutely no copying or close paraphrasing from any source without appropriate citation
==>No definitions and no summaries from the textView Full Posting Details