1. Nikita is one of the 12 workers in Department X. She has strong leadership qualities and all her co-workers look up to her. She dominates conversations with them and expresses strong viewpoints on most matters. Although she is a good worker, her dominating personality has caused problems for you, the new manager of department X. Today you directed your subordinates to change a certain work procedure. The change is one that has proven superior wherever it has been tried. Soon after giving the directive, you noticed the workers talking in a group, with Nikita the obvious leader. In a few minutes she appears in your office.
"We've thought it over" she said. "Your production change won't work." Problem Set:
Analyse the situation and explain your reaction & handling.
Nikita is obviously the informal leader here. She is an employee that others look up to; however, may not be looked up to because they respect her, but maybe because they fear her or are being "brow beaten" by her. Nikita is confronting you as a new manager with direct insubordination. It is not that you asked her to implement this new program, you have directed her to do so and in ...
The solution examines behavioral dealings with dominant employees.