Customer/Client Expectations
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Analyze the customer or client expectations for your current employer or department. If you are not currently employed you may analyze an organization in an industry or field where you might like to be employed. Respond to the following questions:
â?¢ What are the customer or client needs or expectations?
â?¢ What operational systems are used?
â?¢ What total quality management processes or systems are used?
â?¢ To what extent are total quality processes employed?
â?¢ How do these systems or processes enable organization to meet customer or client needs?
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Solution Summary
This solution analyzed customer/client needs, operational systems, total quality management processes and are employed, and how these systems enable organizations to meet needs.
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The company I work for with Wyzant. In regards to customer or client needs or expectations, this is worth noting. A person is expected to show up to their appointment when scheduled, and depending on the tutor, the pay rate is discussed. However, if some major issue arises, they are encouraged to go directly to the tutor before going to management because it is easily resolved faster through that manner. The expectations are high because it could either be their child or themselves who are paying for the assistance in their ...
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