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    Our female sales representatives have lower customer defections than do our male sale representatives.

    a. What concepts and constructs might you use to study this phenomenon?
    b. How are any of the aforementioned concepts and/or constructs related to explanatory hypotheses?

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    a. What concepts and constructs might you use to study this phenomenon?

    -- The concepts and constructs are the actual representations and observations that can be used. In this case, the main constructs and concepts will include the customer, the customer ...

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    The solution addresses the comment, "Our female sales representatives have lower customer defections than do our male sale representatives."

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