Strengthening the competency-base of employees

2.1 Imagine you are the consultant for the agency you selected. Assume the selected agency is large but poorly performing in a highly visible public program that did not have performance measures for employees. The public program serves over two million citizens across the 52 states. Propose and provide a rationale for two change strategies to address the agency's performance.
2.1 Propose two methods of performance measures for the department to meet within six months. Provide a rationale for each method.

2.2 Build on your previous discussion answer about change strategies and performance measures, and analyze issues and / or needs associated with strengthening the competency-base of employees in meeting the needs of globalization.
2.2 Recommend at least two strategies the agency needs to adapt to meet those issues and / or needs effectively.
Please provide references!

Here is my previous discussion that these four questions are referring to:

1Analyze the topics discussed in Chapter 1, The Civil Rights Act of 1964, Civil Service Reform Act of 1978, The Obama Administration with the exception of the laws. Select two topics and discuss two positive effects and two challenges the topic poses for human resource departments in the public sector.

The Civil Rights Act of 1964 is federal legislation that bans discrimination in employment for any reason including discrimination based on race, color, religion, sex, or national origin. The Civil Service Reform Act of 1978 (CSRA) is federal legislation that provides protection for federal whistleblowers as well as promotes overall fairness in federal personnel actions. The Act is supposed to prevent any employee with authority to take certain personnel actions from engaging in reprisals against federal employees or applicants for whistle-blowing, or for exercising an appeal, complaint, or grievance right.
In reference to the Obama administration, critics have alleged that he has attempted to limit the protections afforded to federal employees under (CSRA) as he has reportedly repeatedly attacked whistle-blowers. He has charged seven federal employees under the Espionage Act, which is more than all past presidents combined. Therefore, many people believe that the Obama administration has attempted to limit the protections that (CSRA) provides for federal employees by threatening whistle-blowers with the prison and even successfully prosecuting whistle-blowers.

2. Discuss the current event you reviewed from the selected federal, state, or local agency and determine the cause of the issue, noting if the cause was due to neglected public bureaucracies from elected and appointed officials. Discuss at least two results of the issue.

The cause of the problems at the Secret Service is a result of decades of inadequate leadership and an insular bureaucratic approach to management. It has been well documented the problems within the Secret Service over the last 3 years beginning with the 2012 Prostitution Scandal and most recently the security breach that allowed a veteran of the Iraq war to stormed the White House with a knife. These problems are a direct result of neglected public bureaucracy wherein a deficiency in leadership, training, and insular failures that have enabled incompetence to become the norm within the organization and stretched the organization beyond its limits. As a result of this issue, the agency ranks in the bottom third in job satisfaction for federal jobs and morale within the Secret Service is very low. This leads to a greater propensity for mistakes and security lapses similar to the most recent lapses that have occurred.
The positive effect that the (CSRA) has is that it provides protections to federal employees from retaliation for exposing corruption, unethical behavior, or illegal behavior by those in the highest positions of public departments. The problem that it poses for human resource departments is that situations such as Edward Snowden's case can result in new requirements to try and screen employees who could possibly expose state secrets. This requires a more stringent process for human resources departments in federal departments.