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Communicating Across Borders and Cultures

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Question:

Why is Mr. Smyth-Jones upset with the situation? Is his upset reasonable? Should he hold the Rotterdam company responsible for the process?

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Solution Summary

A short discussion on what the problems and issues were for a company employee dealing with a foreign counterpart and business practices.

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Mr. Smyth-Jones is upset because the expectations he has for getting the information have not been met. While his upset may be reasonable, it would seem that he has not considered the number of issues involved in getting his information and the number of entities and people involved in the process. Sometimes the misjudging of the amount of work is something that creates problems.

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