three objectives for Bank of America's customer service
Not what you're looking for?
List three objectives for Bank of America's customer service perspective and show how they relate to the mission, vision and strategy. For each objective develop one meaningful performance measure, one expected level of performance.
Purchase this Solution
Solution Preview
Bank of America's mission, vision, and strategy are as follows:
Mission Statement: Changing the Way You do Business (www.bankofamerica.com)
Vision: "We believe, very simply, that it is the actions of individuals working together that build strong communities, and that business has an obligation to support those actions in the communities it serves (http://www.samples-help.org.uk/mission-statements/bank-of-america-mission-statement.htm)." ...
Purchase this Solution
Free BrainMass Quizzes
Understanding Management
This quiz will help you understand the dimensions of employee diversity as well as how to manage a culturally diverse workforce.
SWOT
This quiz will test your understanding of the SWOT analysis, including terms, concepts, uses, advantages, and process.
IPOs
This Quiz is compiled of questions that pertain to IPOs (Initial Public Offerings)
Organizational Leadership Quiz
This quiz prepares a person to do well when it comes to studying organizational leadership in their studies.
Change and Resistance within Organizations
This quiz intended to help students understand change and resistance in organizations