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three objectives for Bank of America's customer service

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List three objectives for Bank of America's customer service perspective and show how they relate to the mission, vision and strategy. For each objective develop one meaningful performance measure, one expected level of performance.

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Bank of America's mission, vision, and strategy are as follows:

Mission Statement: Changing the Way You do Business (www.bankofamerica.com)

Vision: "We believe, very simply, that it is the actions of individuals working together that build strong communities, and that business has an obligation to support those actions in the communities it serves (http://www.samples-help.org.uk/mission-statements/bank-of-america-mission-statement.htm)." ...

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For each objective, develop at least one meaningful performance measure (metric).

Consider Bank of America's mission and strategy from the perspective of its potential, prospective, and present customers.

Identify at least three objectives for BOAs customer service perspective and show how they relate to the mission, vision and strategy of the organization.

For each objective, develop at least one meaningful performance measure (metric).
For each objective, identify at least one expected level of performance (target).
For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization's strategy (initiative).

Include:

Objective
Measure
Target
Action

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