List three objectives for Bank of America's customer service perspective and show how they relate to the mission, vision and strategy. For each objective develop one meaningful performance measure, one expected level of performance.
Bank of America's mission, vision, and strategy are as follows:
Mission Statement: Changing the Way You do Business (www.bankofamerica.com)
Vision: "We believe, very simply, that it is the actions of individuals working together that build strong communities, and that business has an obligation to support those actions in the communities it serves (http://www.samples-help.org.uk/mission-statements/bank-of-america-mission-statement.htm)." ...