Bank of America Ethics and Operations Management

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Business, Business Analysis
Year 4
BOA Ethics

Explain Bank of America operations management and analyze an ethics decision made or faced with in organization or industry.

Guidelines:

1. Define operations management and provide support for the definition.
Three definitions to consider are as follows:
• The efficient and effective implementation of the policies and tasks necessary to satisfy a firm's customers, employees, and management (and stockholders, if a publicly owned company).
www.prenhall.com/rm_student/html/glossary/o_gloss.html
• The management of systems or processes that create goods and/or provide services.
www.csus.edu/indiv/f/freemand/Class%20Notes/Ch%201%20key%20terms.htm
• "The ongoing activities of designing, reviewing and using the operating system, to achieve service outputs as determined by the organization for customers" (Wright, 1999).
www.stile.coventry.ac.uk/cbs/staff/beech/BOTM/Glossary.htm
In other words, it is the management of main business activity: the organizing and controlling of the fundamental business activity of providing goods and services to customers For the Bank of America.

Example 1:
Bank of America today is comprised of three main divisions.
• Global Consumer and Small Business Banking is the largest division in the company, and deals primarily with consumer banking and credit card issuance, which are the duties of operations management for this division. The recent acquisition of FleetBoston and MBNA significantly expanded its size and range of services. It brought in about 51% of the company's total revenue in 2005. It competes directly with the retail banking divisions of Citigroup and JPMorganChase.
• Global Corporate and Investment Banking (GCIB), also known as Banc of America Securities, provides mergers and acquisitions advisory, underwriting, as well as trading in fixed income and equities markets, which are handled by the operations management of this division. Its strongest groups include Leveraged Finance, Syndicated Loans, and Mortgage Backed Securities.
• It also has one of the largest research teams on Wall Street. Global Wealth and Investment Management manages assets of institutions and affluent individuals. It is among the 10 largest U.S. wealth managers (ranked by private banking assets under management in accounts of $1 million or more as of June 30, 2005). http://en.wikipedia.org/wiki/Bank_of_America#Bank_of_America_Today
Example 2: Treasury Management (excerpt)
One World. One Bank. Global Vision: Wherever you do business, we support your success. We help you go where you plan to grow with solutions that enhance financial performance and make life easier for you. Our comprehensive, integrated treasury and trade capabilities include payables, receivables, information reporting, liquidity management, concentration, and investment services.
Bank of America knows the treasury management services business like no other provider. This enables us to help you meet your evolving requirements. Our ...