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Customer Service Trends

How does Legal environment relate to customer service? In other words how has the changing laws which have been enacted effected the face of American business in its attempt to protect consumers and be sure that they are treated well?

How does changing demographics relate to customer service?

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How does the legal environment relate to customer service?
There are many laws that have been enacted to protect consumers and ensure that they are treated well. These include the Robinson-Patman Act of 1936 that prohibits price discrimination to ensure that all customers (wholesale or consumer) receive a fair price; the Pure Food and Drug Act of 1906 that makes sure that food and drugs are labeled correctly to protect consumers. Other Acts include the Consumer Product Safety Act of 1966 that protects the public ask injury or death from specific products and the Nutrition Labeling and ...

Solution Summary

How does Legal environment relate to customer service? In other words how has the changing laws which have been enacted effected the face of American business in its attempt to protect consumers and be sure that they are treated well?

How does changing demographics relate to customer service?

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