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Customer Service - Employee Protection

As a supervisor, you observe, on numerous occasions, one of your best customers intently abusing two of your most valuable employees. What steps do you take to protect your staff members?

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I would immediately intervene when this action is taking place. It is more effective for a manager to intervene when an event is actually taking place as opposed to waiting until the event is over to then intervene. When this is taking place, I would immediately stand in front of the employees and motion to the employees that they are to move backwards. This is the first step to ...

Solution Summary

This solution explains the steps that should be taken to protect staff members when dealing with an abusive customer.