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Customer Service - Employee Protection

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As a supervisor, you observe, on numerous occasions, one of your best customers intently abusing two of your most valuable employees. What steps do you take to protect your staff members?

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Solution Summary

This solution explains the steps that should be taken to protect staff members when dealing with an abusive customer.

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I would immediately intervene when this action is taking place. It is more effective for a manager to intervene when an event is actually taking place as opposed to waiting until the event is over to then intervene. When this is taking place, I would immediately stand in front of the employees and motion to the employees that they are to move backwards. This is the first step to ...

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