Explore BrainMass

Explore BrainMass

    Customer Service - Employee Protection

    This content was COPIED from BrainMass.com - View the original, and get the already-completed solution here!

    As a supervisor, you observe, on numerous occasions, one of your best customers intently abusing two of your most valuable employees. What steps do you take to protect your staff members?

    © BrainMass Inc. brainmass.com October 10, 2019, 5:51 am ad1c9bdddf

    Solution Preview

    I would immediately intervene when this action is taking place. It is more effective for a manager to intervene when an event is actually taking place as opposed to waiting until the event is over to then intervene. When this is taking place, I would immediately stand in front of the employees and motion to the employees that they are to move backwards. This is the first step to ...

    Solution Summary

    This solution explains the steps that should be taken to protect staff members when dealing with an abusive customer.