Prepare a printer troubleshooting script. This should be presented in a Word document in the form of a list of questions with follow-ups and yes/no paths. An example of what the script should look like can be found below.
My photo printout quality is poor
Are you using the correct type of paper?
Printing on digital photography paper can improve the quality of your printed photographs. Refer to your printer documentation to find out whether the manufacturer recommends a particular brand of paper for use with your printer.
For best results, you might need to specify the paper type before you print.
To specify the paper type for your printer
Click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
Right-click the icon for your printer, and then click Printing Preferences.
Click the Paper/Quality tab.
In Media, click Photo Paper or ...
This solution discusses printer troubleshooting.