technology management
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You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. Your task is to improve the Technology Management of your employees in your department. You are given 6 months to complete this, as the season nears when you are the busiest with customers. Discuss how you are going to turn your department around within the 6 month period. Include:
-Identification of issues, concerns, and incidents leading to poor Technology Management
-Strategies and techniques used to improve Technology Management
-The time frame strategy used for producing these results with a 6 month period
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You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the point where production is suffering. Your task is to improve the Technology Management of your employees in your department. You are given 6 months to complete this, as the season nears when you are the busiest with customers.
-Identification of issues, concerns, and incidents leading to poor Technology Management
There are several issues, concerns, and incidents that lead to poor technology management. One of the reasons for poor acceptance of technology is because of threat of losing power by the managers. They feel that they lose power and this increases their resistance technology. Further, the increase in the use of technology makes several groups in the organization less powerful and this causes resistance to change.
In addition, among the 25 persons there are apprehensions that with a change in technology there will be an increase in workload. The employees will have to accept more responsibilities. Further, there is skepticism about the efficiency and usefulness of new technology. In several cases when new software is introduced most of the 25 employees feel that their efficiency will not increase. Moreover, poor technology management is a result of peer pressure to avoid technology.
There is poor technology management in my department because there are limited resources related to training and this leads to resistance to change. There are several ...
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