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Business Processes and Technology: Knowledge Management

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It has been said that knowledge management is a business process and not a technology. Articulate and defend your opinion of this statement.

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Solution Summary

This solution discusses how knowledge management is a business process and not a technology. A thorough discussion of knowledge management as a business process is provided.

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Knowledge management is definitely a business process due to the varied components that actually make up knowledge management, and how management then must use those components as a whole to drive the organization forward. When we consider the main components in knowledge management, ...

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