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This post addresses employee turnover at U&L.

The Uniform and Linen Leasing Company (U&L) is experiencing problems in its Detroit, MI location with employees leaving the company at a high rate. Complaints from customers have been coming in for this location regarding late or missed pick-ups and deliveries, unfriendly attitudes of U&L employees, extra charges, and unpressed and badly maintained garments and linens. Rumor is that some employees are even taking on side jobs other than at U&L.

Question:

Determine at least two possible causes of your employees' actions. Propose possible solutions and reasons why you feel your solutions will work.

Solution Preview

Determine at least two possible causes of your employees' actions. Propose possible solutions and reasons why you feel your solutions will work.

One of the possible causes is that employees are being underpaid. The point about there being extra charges to customers is a specific cause for concern, particularly if the employees are pocketing the extra charges being given to customers. When customers are underpaid, they often act out in the ways described in this scenario, and they basically stop being productive. One of the other indications of employees ...

Solution Summary

The solution provides a detailed explanation as to the probable causes for the high rate of employee turnover at the Uniform and Linen Leasing Company (U&L). Possible causes of the employees' actions and solutions are also extensively addressed.

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