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Multiple Choice - General Traveling Questions

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Question 1

"If all chocolate is fattening, and if this dessert has chocolate in it, then this dessert must be fattening." This is an example of which kind of moral reasoning?
A. deductive logic
B. sense experience
C. science
D. intuition

Question 2

A manager who makes ethical decisions on the basis of seeking "the greatest good for the greatest number" is following the principles of:
A. deontology.
B. utilitarianism.
C. the categorical imperative.
D. practical ethics.

Question 3

According to a survey done by Personnel Journal magazine, __________ are the most likely executives to do something unethical.
A. junior executives
B. middle managers
C. top managers
D. senior executives

Question 4

According to the two-thirds/one-third lease, two-thirds of the __________ went to the owner and one-third went to the hotel company.
A. net income
B. recommended daily allowance
C. operating expenses
D. gross operating profit

Question 5

After interviewing 90 business leaders, researchers determined that they all employed four basic strategies:
A. attention through vision, meaning through communication, trust through positioning, and self-development.
B. a dynamic vision that they shared with their managers, personal encouragement, tangible rewards for employees who excelled, and personal growth.
C. determination, communication, trust, and vision.
D. leading by example, strength of will, a commitment to excellence, and long hours.

Question 6

Anyone who is affected by the outcome of a given decision is called a(n):
A. accessory.
B. dependent.
C. stakeholder.
D. principal.

Question 7

Authors Robert Solomon and Kristine Hanson believe that the rules of poker and the rules of business should and must be different because:
A. the goals of poker and the goals of business are different.
B. there is much more at stake in the business world than there is in poker games.
C. redistributing wealth is the business world's goal but it is not motivated by greed, as it is in poker.
D. a and b

Question 8

Basil is the general manager of a large hotel. He discovers that his chief engineer bribed a local official to get a building permit. He knows that this is illegal back home in the United Kingdom, but he also knows that this is an accepted practice here in the Third World country where his hotel is located. Basil decides to ignore the matter and not reprimand his chief engineer, since he was only following local custom. Based on this example, Basil is practicing:
A. common sense ethics.
B. universalism.
C. ethical relativism.
D. logical positivism.

Question 9

Buying a franchise does not provide a hotel owner with:
A. employee training programs.
B. a tested and successful operating system.
C. experienced managers and employees.
D. marketing programs.

Question 10

Darcy manages the Riverside Café. She wants to determine how many covers (meals) each FTE (full-time-equivalent) employee served during the day. The Riverside served 635 covers that day and employed 13 FTE employees. That means that __________ covers were served per FTE employee.
A. 6.35
B. 49 (rounded)
C. 207 (rounded)
D. none of the above

Question 11

Franchisors charge a royalty fee that is usually calculated on:
A. a sliding-scale percentage of the franchisee's total expenditures.
B. the franchisee's net revenue before fixed charges.
C. the franchisee's average after-tax income, based on the last three years' tax returns.
D. a percentage of the franchisee's sales.

Question 12

Hotel management companies came about because:
A. early lease arrangements between hotel owners and independent hotel managers proved inadequate.
B. individuals who didn't know much about hotels, such as developers and real estate investors, built hotels and wanted experienced people to run them.
C. the Tax Reform Act of 1986 made it more advantageous for hotel owners to hire hotel management companies rather than buy a franchise or run the hotel themselves.
D. hotel chains were no longer interested in managing their own properties.hotel chains were no longer interested in managing their own properties.

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Solution Summary

All the answers to the multiple choice questions have been highlighted in the attached document.

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Traveling business sample questions

Question 1

Which of the following statements concerning business format franchises is true?
A. They are characterized by a business relationship that includes the product, service, and trademark only.
B. They involve a supplier-dealer arrangement.
C. They represent the majority of total franchise sales in the United States.
D. They involve an ongoing business relationship that involves the entire business concept.

Question 2

Good marketing plans are reviewed and sometimes revised on a(n) __________ basis.
A. weekly
B. quarterly
C. annual
D. bi-annual

Question 3

According to the systems school of management, an "internal system" is a:
A. process that provides feedback to employees.
B. department or area that has a definite structure and function within an organization.
C. means by which a service is delivered.
D. functional area within an organization.

Question 4

Which of the following statements about the early history of McDonald's is true?
A. It was seven years after the McDonald's chain was launched before the now-familiar golden arches became part of the architecture of franchise units.
B. The first McDonald's restaurant was built in 1948
C. The man who created the McDonald's concept of an efficient assembly-line operation turning out beverages, french fries, and hamburgers was Ray Kroc.
D. The first McDonald's restaurant was located in New York City.

Question 5

Which of the following statements about publicity is true?
A. Publicity is free advertising.
B. Publicity is more credible with consumers than an ad.
C. Just as with advertising, publicity is controlled by the advertiser.
D. Public relations and publicity are the same thing.

Question 6

Which of the following statements about leaders is false?
A. Leaders have a vision about what their organizations should be like.
B. Leaders are effective communicators.
C. Leaders are not deterred by obstacles.
D. Leaders are afraid to make mistakes

Question 7

Which of the following statements about human resources (HR) managers and job candidates is true?
A. HR managers prefer to use in-person interviews initially to weed out unsuitable job candidates.
B. HR managers have the legal right to ask any question they desire when interviewing a job candidate.
C. HR managers should check a job candidate's personal references only if they have specific questions regarding a candidate.
D. HR managers often are more interested in a job candidate's intellect and attitude than in specific skills.

Question 8

Which of the following statements about employee training is false?
A. It is not necessary to constantly train and retrain employees on basic job tasks.
B. Training is expensive.
C. Training can be used to help employees develop positive attitudes about guest service.
D. Managers must define their company's employee-training needs.

Question 9

Which of the following statements about discrimination in the hospitality industry is true?
A. In many cases, discrimination is neither malicious nor intentional.
B. Racial discrimination does not exist in the hospitality industry.
C. Employers in most European countries cannot force employees to retire when they reach the normal age of eligibility for pensions.
D. There are no laws against sex discrimination in the United States.

Question 10

Which of the following statements about employee training is false?
A. It is not necessary to constantly train and retrain employees on basic job tasks.
B. Training is expensive.
C. Training can be used to help employees develop positive attitudes about guest service.
D. Managers must define their company's employee-training needs.

Question 11

Which of the following statements about discrimination in the hospitality industry is true?
A. In many cases, discrimination is neither malicious nor intentional.
B. Racial discrimination does not exist in the hospitality industry.
C. Employers in most European countries cannot force employees to retire when they reach the normal age of eligibility for pensions.
D. There are no laws against sex discrimination in the United States.

Question 12

Which of the following statements about employee training is false?
A. It is not necessary to constantly train and retrain employees on basic job tasks.
B. Training is expensive.
C. Training can be used to help employees develop positive attitudes about guest service.
D. Managers must define their company's employee-training needs

Question 13

Which of the following statements about discrimination in the hospitality industry is true?
A. In many cases, discrimination is neither malicious nor intentional.
B. Racial discrimination does not exist in the hospitality industry.
C. Employers in most European countries cannot force employees to retire when they reach the normal age of eligibility for pensions.
D. There are no laws against sex discrimination in the United States.

Question 14

Which of the following laws addresses the employment of minors?
A. Illegal Immigration Reform and Immigrant Responsibility Act of 1996
B. Occupational Safety and Health Act
C. Family and Medical Leave Act of 1993
D. Fair Labor Standards Act

Question 15

Which of the following is usually considered an operator-reimbursable expense?
A. security lighting and locking systems
B. architectural design fees
C. franchise fees
D. national advertising

Question 16

Which of the following is not one of the six categories of promotional activities?
A. relationship marketing
B. personal selling
C. sales promotion
D. advertising

Question 17

Which of the following is not one of the advantages of owning a franchise?
A. guaranteed profits
B. construction expertise
C. promotional assistance
D. site-selection assistance

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