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Emotional Labor

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A recent study reported that instructors at colleges and universities are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service? Be sure cite your sources
400 words. 4 credits

Four drive theory is conceptually different from the Maslow's needs hierarchy (as well as ERG theory) in several ways. Describe these differences. At the same time, needs are based on drives, so the four drives should parallel the seven needs that Maslow identified (Give in the hierarchy and two additional needs). Map Maslow's needs onto the four drives in fourdrive theory.
400 words. 4 credits

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Solution Summary

Emotional labor, four-drive theory with Maslow's Hierarchy of Needs. References are included.

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A recent study reported that instructors at colleges and universities are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service? Be sure to cite your sources.
400 words. 4 credits

According to Humphrey, et. al, "Emotional labor is the display of expected emotions by service agents during service encounters. It is performed through surface acting, deep acting, or the expression of genuine emotion." Emotional labor may facilitate better self-expression and task effectiveness but it may also stimulate pressure on the person's identity with the service role. (Humphrey, et. al., 1993)
In the case of instructors or professors in educational institutions, emotional labor is manifested in their teaching and service roles. However, emotional labor is generally not recognized as valued skills and there are no incentives and rewards for it. Some situations in which instructors practice emotional labor in the workplace are going to be discussed in this paper. Teachers, especially the female, spend more time nurturing and caring for their students through listening to them as they share their problems and try to provide advice to solve the things that concern them most. Sometimes they provide service information that the students need. They also spend countless hours working closely with them and do numerous ways to show these students that they care for them. These acts of love help the students sustain and keep them in the college system. Some students in college are working while studying. There will be times that they will miss deadlines to submit certain requirements and they go to the instructor and request for an extension and a reconsideration. Sometimes the instructor understands and in effect, makes the ...

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