During a crisis, such as a rat infestation at a restaurant, is it effective crisis management if a franchise owner refuses to speak to a reporter? What if the owner of the restaurant does not know all of the details?© BrainMass Inc. brainmass.com October 10, 2019, 2:39 am ad1c9bdddf
First, this question is dependent on several issues. The first is the agreement between the franchise owner and the company. Each agreement is different based on the location and the details chosen by a company and owner. Second, the infestation may not be an ongoing issue, but a recent one. So again, there are details that must be reviewed.
If the infestation is a one time event caused by other conditions, then yes the owner should let the media know the details of causes and how the problem is being ...
This solution discusses effective crisis management.