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Can Knowledge Management Systems Help Pfizer

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Read the case study very carefully. Your task will be to answer all the questions in detail. Please be descriptive in your answers. All the same, try to make them to-the-point and succinct.

1.What are the business goals of SFPUC? How is knowledge management related to those goals?

2.What were some of the challenges faced by SFPUC? What management, organization, and technology factors were responsible for those challenges?

3.Describe how implementing EPC improved knowledge management and operational effectiveness at SFPUC.

4.How effective was EPC as a solution for SFPUC?

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Title: Knowledge Management

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Can knowledge management help Pfizer?
The business goals of SFPUC and how knowledge management is related to these goals
SFPUC has a business goal of providing San Francisco and the customers available at its Bay area with water which is reliable, high quality, and affordable. In addition to this, SFPUC also has a business goal of waste water treatment while responsibly and effectively managing all resources that are, human, physical and natural resources. SFPUC also has a business goal of providing municipal power services to the city of San Francisco and the Bay area. Knowledge management is related to these goals by ensuring that the goal are met effectively and at the desired time and cost without wastage of time and resources.

Challenges faced by SFPUC. The management organization and technological factors responsible ...

Solution Summary

The expert determines whether knowledge management systems can help Pfizer.