Operational Business Questions
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2. On a macro basis, create the framework for business development initiatives for searching, identifying, and implementing growth opportunities. Orchestrating the resources of the organization to maximize support to the new business function.
3. Overseeing continuous improvement in systems, operational procedures, service standards and compliance.
4. Driving people development and excellence (please give an example).
5. Monitoring and control of operational and administrative expenses.
6. Overseeing of Human Resources (including performance reviews), salary administration, and benefit administration. Assuring that the firm is viewed as a "good corporate citizen" within the reality of the growth and profitability goals of the organization.
7. Overseeing facilities, equipment, and frontline administrative staff.
8. Developing mid-level supervisors / managers of individual units.
9. Providing "vision" that goes beyond the day to day tactical requirements of client service and internal administration.
10. Multi-media creation of communication to both clients and internal staff that promotes the image and the mission of the organization.
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2. On a macro basis, create the framework for business development initiatives for searching, identifying, and implementing growth opportunities. Orchestrating the resources of the organization to maximize support to the new business function.
The framework for business development initiatives for searching, identifying and implementing growth opportunities can be an important function of an organization. The organizational resources of research, market research, financial feasibility, and staffing issues can be used for each opportunity.
The framework should consider the opportunity from the perspective of economies achieved by growth. These can be financial, buying, organizational, or technical opportunities. The framework should compare the present R&D abilities of the firm with those of the growth opportunity. If there is a synergy, it would be useful. Most important the framework should evaluate the local and international competition that implementing growth opportunity initiative will provide. Finally, the efficiency that can be achieved by the firm in implementing the growth opportunity initiative should be evaluated.
3. Overseeing continuous improvement in systems, operational procedures, service standards and compliance.
The systems, operational procedures, service standards and compliance, each must have several objectives. For example operation procedures can have a target of no more than two breakdowns in a month. Similarly, the compliance procedure can have the objective of full compliance with federal, state, and local laws. For each of systems, operational procedures, service standards and compliance, the firm must have a period of time within which the objectives are to be achieved. For instance, there can be a period of three months, six months, or a year to achieve the improvement objectives. Every task for the improvement must have a fixed time for completion and a fixed budget. Continuous improvement must be monitored on a weekly basis by way of software/charts. The objective is to take corrective action if there is unfavorable variance. This process followed ...
Education
- BSc , University of Calcutta
- MBA, Eastern Institute for Integrated Learning in Management
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