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E-Business: self diagnosis, infrastructure, customer relation, transparency

Discuss the three steps in constructing an e-business: self diagnosis, reversing the value chain, and choosing a narrow focus.

Compare and contrast service excellence, operational excellence and continuous innovation excellence. Which is the most appropriate?

What are the goals and infrastructure of selling-chain management?

What is the significance and goals of customer relation management?

Define operational transparency.

List reasons why supply chain management boom exist.

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E-BUSINESS

Discuss the three steps in constructing an e-business: self diagnosis, reversing the value chain, and choosing a narrow focus.

Step 1: Self-Diagnosis
Research shows that that self-diagnosis or discovery is the first in three steps in constructing an electronic business. By asking the following questions, if all the answers are yes, the firm is the innovator, or market leader in today's business environment [and is able to proceed successfully]:
* Has the recent wave of technological innovation created new ways of doing business and reorganizing priorities within the firm?
* Is the company responding to changing customer expectations? Is it aware of the dimensions of value that customers care about?
* Is the company willing to question and to change countless industry assumptions to take advantage of new opportunities while also preserving existing investments in people, applications, and data?
* Is the company successful at lowering operating costs while making complex business applications adaptive and flexible to change under the relentless pressure of time to market?
Reference: http://safari.oreilly.com/0201721651/ch04lev1sec3

Step 2: Reverse the Value Chain
Step two involves reversal of the value chain by no longer just adding value; but inventing it. To invent value, managers must reverse the traditional value chain thinking ...

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