Please read the Hydro-Quebec case:
Dube, L., Bernier, C. and Roy, V. (2007) Information Resource Management At Hydro-Quebec. International Journal of Case Studies in Management. 5(2):September. HEC023.
Your answer to the following will be assessed:
Describe the external factors and internal factors affecting change in IT management at Hydro-Quebec.
What changes would you suggest for Hydro-Quebec and why?
The external factors that affected change in IT management at the Hydro-Quebec were as follows. There was a technological zeitgeist in late 1990s. The external factors included the expansion of the internet, the growth of the tech bubble, and the new technological world. Other organizations were inspired by the Internet expansion and experimented with innovation. The effect was that customer expectations were created. An important external factor was that huge IT investments were being made to replace legacy company systems which were at the risk of being harmed by the millennium bug.
The internal factors that affected change at Hydro-Quebec were that a more comprehensive and process oriented view was taken of its work. The other reality was that all key distribution processes, especially those that support customer ...
Hydro-Quebec case study is discussed step-by-step in this solution. The response also has the sources used.